Paul Zahra

Paul Zahra is CEO of the Australian Retailers Association.

Aug 13, 2018 By Salesforce

CRM 101: Part 4 – How to choose a CRM solution

So, you need to choose a CRM solution for your business, but not sure where to start? We’ve created a list of the seven features you should be looking for.... Read More

CRM

Aug 13, 2018 By Salesforce

CRM 101: Part 3 – How to tell if your business needs a CRM system

“Does my business need a CRM system?” If you're asking this question, here are seven scenarios where the right CRM could make a big difference to your business.... Read More

CRM

Aug 13, 2018 By Salesforce

CRM 101: Part 2 – 6 ways CRM can help your business grow

Customer relationship management (CRM) technology can help you be more connected to customers, improve business performance and grow your company. Here’s how.... Read More

CRM

Aug 13, 2018 By Salesforce

CRM 101: Part 1- an introduction to CRM

CRM – three letters becoming increasingly important to businesses. If you’re unsure about how CRM works or its benefits, here’s an introduction.... Read More

CRM

Aug 10, 2018 By Salesforce

Are you ready for the smart era of customer service?

The smart era of customer service involves AI and IoT transforming CX, customer service and expectations. ... Read More

Customer Service, Customer Experience, Einstein, Service

Aug 07, 2018 By Robert Wickham

Automation: Bringing people through organisational change

Organisational change needs to underpin digital transformation resulting from the Fourth Industrial Revolution and leaders need to direct this change.... Read More

Digital Transformation, Innovation

Aug 06, 2018 By Salesforce

Infographic - Sales trends and performance: ANZ versus global

The world of sales is changing as new data-driven approaches to sales emerge, but where does Australia stand as compared to the rest of the world? ... Read More

Sales, Sales Strategies

Aug 01, 2018 By Paul Baptist

Future-proofing a smarter customer service experience with cloud

With customer expectations escalating, businesses need cloud to deliver on service and have a single view of the customer. ... Read More

Customer Service, Customer Satisfaction, Customer Success, Customer Experience, Service, Service Cloud

Jul 31, 2018 By Stuart Ward

Why financial services need to achieve compliance by design

Financial services firms need to do more than talk about compliance. Restoring trust takes more than a campaign. An urgent pivot to a customer centric culture, supported by robust capabilities in compliance and risk management is needed.... Read More

Financial Services, Financial Services Cloud, Industry Report, Customer Success

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Paul Zahra

CRM 101: Part 4 – How to choose a CRM solution

CRM 101: Part 3 – How to tell if your business needs a CRM system

CRM 101: Part 2 – 6 ways CRM can help your business grow

CRM 101: Part 1- an introduction to CRM

Are you ready for the smart era of customer service?

Automation: Bringing people through organisational change

Infographic - Sales trends and performance: ANZ versus global

Future-proofing a smarter customer service experience with cloud

Why financial services need to achieve compliance by design

Editors' Picks

How customer service changed in 2020

CRM 101 for sales leaders

3 years of customer engagement trends

Americas

Europe, Middle East, and Africa

Asia Pacific