Feature

Aug 25, 2021 By Salesforce

Why Customer Service Is the New Sales Engine

Learn how collaboration between sales and service can contribute to better customer experiences and improve sales performance.... Read More

Service, Sales, Infographics, Customer Engagement

Aug 04, 2021 By Nausheen Najib

How To Use Slack for Customer Service To Boost Satisfaction

Discover four ways Slack helps your service organisation deliver faster, more streamlined support to help grow loyalty.... Read More

Service, Customer Engagement

May 25, 2021 By Nichola Palmer

Service Teams Today Have the Opportunity To Exceed Expectations. Learn More at Salesforce Live: Asia

Today’s service teams have more tools available than ever before to exceed expectations. Join us at Salesforce Live: Asia to learn more.... Read More

Future of Work, Service, Customer Service

Mar 02, 2021 By Vijay Iyer

How Service Resilience Helps Companies in Asia Excel in a Crisis

Learn more about common service challenges, their solutions, and how service resilience can help companies thrive in spite of crises.... Read More

Service, Customer Service, Customer Engagement

Dec 23, 2020 By Salesforce

7,000+ Service Pros Share How Businesses Can Empower Them for Success

Read these insights from about 7,000 service professionals worldwide, on how to train and equip customer service teams for success.... Read More

Customer Service, Service, Service Cloud, Customer Experience, Research

Dec 16, 2020 By Salesforce

7,000+ Service Pros Tell Us How To Deliver Service That Customers Love

Read these insights from about 7,000 service professionals worldwide, on how to exceed customer expectations and reduce organisational silos.... Read More

Customer Service, Service, Service Cloud, Customer Experience, Research

Nov 23, 2020 By Vala Afshar

Why Customer Engagement Will Never Be the Same, According To 15,600 of Them

Eighty-two percent of customers agree a company’s trustworthiness matters more than it did a year ago. Learn more from our 2020 State of the Connected Customer report.... Read More

Service, Customer Experience, Research, Customer Engagement, Customer Journeys

Sep 22, 2020 By Salesforce

How To Update a Customer Service Charter for Today’s Climate

Updating your customer service charter probably isn’t high on your list right now. We’re here to tell you it should be. Read what should be updated.... Read More

Customer Service, Customer Satisfaction, Service

Sep 16, 2020 By Bill Patterson

70% of Customers Prefer On-Site Service, Even Now — Is Your Field Service Ready To Deliver?

According to Salesforce Snapshot Research, 70% of customers prefer on-site service over video. Today, as field service appointments increase, the need for safe, fast, and complete service delivery — the first time — becomes even more important... Read More

Future of Work, Customer Service, Service, Service Cloud