Dec 09, 2020 By Salesforce

Thailand SMBs Turn To Tech as More Customers Interact Online

More customers in Thailand are shopping online. Learn how Thai SMBs are using Salesforce to capture this digitally savvy market segment.... Read More

Digital Transformation, Small Business, Research, Customer Engagement, Customer Experience, Customer Satisfaction

Oct 29, 2020 By Salesforce

Infographic: 5 Ways WhatsApp Can Help Scale Your Conversations

Today's ultra-connected customers expect service delivered on their terms. Here’s how WhatsApp can help businesses be there for customers in their moments of need.... Read More

Service Cloud, Customer Service, Customer Experience, Customer Satisfaction, Customer Engagement, Infographics

Oct 22, 2020 By Charles Woodall

Celebrating Partners and Customers Together: Asia Winners for APAC Partner of the Year Awards 2020

Every year, we recognise partners who have helped their customers transform through the innovative use of Salesforce. Meet our three 2020 winners from Asia.... Read More

Partners, Customer Satisfaction, AppExchange

Sep 22, 2020 By Salesforce

How To Update a Customer Service Charter for Today’s Climate

Updating your customer service charter probably isn’t high on your list right now. We’re here to tell you it should be. Read what should be updated.... Read More

Customer Service, Customer Satisfaction, Service

Sep 02, 2020 By Nichola Palmer

Infographic: Deliver Standout Service With These 5 Tips From Tokopedia

Tokopedia shares its top five tips for customer service, starting with the use of AI to solve customer pain points. ... Read More

Ecommerce, Customer Satisfaction, Customer Experience, Startups, Infographics

Aug 05, 2020 By Annie Teo

4 Ways Field Service Management Technology Delivers Efficient and Safe Services

Field service management technology gives field service providers the agility to respond to disruptions, while keeping technicians and customers safe.... Read More

Customer Experience, Customer Satisfaction, Customer Service, Digital Transformation, Reopen Safely

Jun 03, 2020 By Jess O'Reilly

Using Technology to Build Business Resilience

Wondering how your business will operate in a post-pandemic world? Salesforce’s Jess O’Reilly shares her learnings on building business resilience and insights on what the new normal might look like. ... Read More

Digital Transformation, Cloud Services, Customer Satisfaction