Mar 23, 2022 By Angelos Kottas

How IT Can Measure Return on Experience (ROX) Effectively

IT leaders should measure return on experience (ROX) to deliver digital experiences on time and on budget. Here’s how.... Read More

IT, Customer Satisfaction, Customer Experience

Mar 17, 2022 By Abhay Kacker

What Can and Can’t Be Automated in Customer Service?

Automation can help boost your customer service in many ways, but isn’t always the solution. Here is what can and can’t be automated. ... Read More

Service, Customer Service, Customer Satisfaction, Customer Engagement, Artificial Intelligence

Nov 17, 2021 By Jim Roth

Case Swarming With Slack: How Salesforce Support Delivers Better, Faster Case Resolution

Case swarming helps service teams scale collaboration and customer satisfaction. Learn how Salesforce’s own support team transformed with Slack.... Read More

Service Cloud, Customer Satisfaction, Customer Experience, Customer Engagement, Service

Sep 21, 2021 By Ian Douglas

4 Ways To Ensure Your Experience Metrics Stay Customer-Centric

It’s time to expand experience KPIs. Learn how to get the most value from your CRM with four customer-centric tips for measuring success. ... Read More

Service, CRM, Service Cloud, Customer Engagement, Customer Satisfaction, Customer Experience

Jan 31, 2021 By Nichola Palmer

SMB Blog Series #3: 3 Companies Using Technology To Enable Business Growth in ASEAN

Meet three small businesses in ASEAN that use Salesforce to enable business growth: Mitsubishi Chemical Cleansui Haili, SmartCost, and g&m. ... Read More

Small Business, Digital Transformation, Customer Satisfaction, Customer Experience

Jan 30, 2021 By Nichola Palmer

SMB Blog Series #2: 3 Examples of Successful Digital Transformation in Asia

Find out how three small businesses in Asia achieved digital transformation success amidst the COVID-19 pandemic.... Read More

Small Business, Digital Transformation, Customer Satisfaction, Customer Experience

Jan 25, 2021 By Nichola Palmer

Meet Francisco N. Collantes Jr. : Delivering Energy Through Collaboration

With a passion for quality customer service, Francisco N. Collantes Jr. has moved up the ranks to become a successful project manager and inspiring leader.... Read More

Trailblazer Story, Customer Satisfaction

Dec 29, 2020 By Nichola Palmer

Meet Gratiano Yeung: Transforming Service by Delighting Customers

Gratiano Yeung of Roojai.com talks about her passion for customer service, innovation, and technology, which made her one of Asia’s most respected CCOs.... Read More

Trailblazer Story, Customer Satisfaction, Customer Experience, Customer Service, Customer Engagement