Feature

Transform Your Customer Data to Help Your Commerce Business Grow

Dec 08, 2022 By Chris Jordan

Automate Your Customer Data and Help Your Commerce Business Grow

Commerce organisations rely on huge amounts of data. The only way to maintain sustainable growth is through automation.... Read More

Commerce, Commerce Cloud, Data Culture, Thought Leadership

Oct 06, 2022 By Salesforce

Ready for the Future of Commerce? Get Inspired by These Tips From the L’OCCITANE Group

The L’OCCITANE Group's APAC CIO reflects on the state of commerce and shares how the business is responding to customer needs.... Read More

Trailblazer Story, Customer Story, Commerce

Jul 20, 2022 By Salesforce

Future of Commerce: How Brands Can Serve Today's Customers Where They Are

Understand how the commerce landscape is shifting and practitioners are responding — in the 2nd Salesforce State of Commerce report. ... Read More

Customer Experience, Commerce

Feb 23, 2022 By Alison Yellen

Get To Know the Spring ’22 Release

Spring ’22 Release (product release) is now generally available. Maximise your Salesforce ROI with the hundreds of new features and updates.... Read More

Seasonal Release, Commerce, CIO, IT, Marketing, Sales, Service

Dec 22, 2021 By Jon Feldman

The Future of Commerce – Connected Data, Headless, and More

Salesforce Commerce Cloud EVP and GM Lidiane Jones explains the newest commerce trends and what businesses need to do to keep up.... Read More

Commerce, Commerce Cloud, Retail, Retail Insights, Future of Work, Thought Leadership

Jul 14, 2020 By Adi Kuruganti

Tips From a Lightning-Fast Launch: How GE Renewable Energy Scaled a B2B Commerce Site in Weeks

In a recent survey of 350 B2B leaders, 94% expected their growth to come from ecommerce. And with traditional sales channels at risk because of pandemic-related restrictions, it’s absolutely critical to focus on selling online. Here's why... Read More

Digital Transformation, Commerce, Commerce Cloud, B2B Commerce, Ecommerce, Leading Through Change

Jun 24, 2020 By Kemberly Gong

You Need to Uplevel Your Order Management System — Now What?

The COVID-19 health crisis accelerated the growth of ecommerce. In fact, digital revenue grew 20% year-over-year (YoY) in Q1 2020, according to the Salesforce Shopping Index powered by Commerce Cloud. When most countries are under lockdown, getting products to customers on their terms was critical.... Read More

Commerce, Customer Service, Commerce Cloud, Customer Experience, Ecommerce, Retail, Service

Apr 24, 2020 By Rob Garf

The New Retail Customer Experience: 4 Ways Stores and Online Shopping Have Evolved

Here's how retailers can respond to dramatic shifts in category preferences, channel preferences, and consumer shopping behavior.... Read More

Commerce, Retail, Customer Engagement, Customer Experience, Ecommerce, Customer Satisfaction

Apr 09, 2020 By Anna Rosenman

How to Update Your Site Faster in Times of Crisis: 5 Tips

Crisis drives rapid change. Across industries, we’re grappling with a communication challenge in real time. Commerce leaders face a unique need to keep a mountain of content current – all while their content teams work from home. You and your content team may feel it’s impossible to respond fast... Read More

Customer Engagement, Commerce, Leading Through Change, Salesforce CMS, Retail