Kemberly Gong

Kemberly Gong is Director of Product Marketing for Salesforce Commerce Cloud, who is responsible for messaging and positioning of integrated solutions for Commerce Cloud and Marketing Cloud. In her nearly three years at Salesforce, Kem has worked on both the Marketing Cloud and Commerce Cloud, creating content, enabling sales teams and managing event strategy. Kem has more than 12 years' experience in eCommerce, software product marketing and content marketing, and holds a BS in Journalism and a BA in Political Science from San Jose State University. Connect with her on LinkedIn.

Jun 24, 2020 By Kemberly Gong

You Need to Uplevel Your Order Management System — Now What?

The COVID-19 health crisis accelerated the growth of ecommerce. In fact, digital revenue grew 20% year-over-year (YoY) in Q1 2020, according to the Salesforce Shopping Index powered by Commerce Cloud. When most countries are under lockdown, getting products to customers on their terms was critical.... Read More

Commerce, Customer Service, Commerce Cloud, Customer Experience, Ecommerce, Retail, Service