Customer Experience is the new driver for competitiveness. With that in mind, I’ve been looking at how Santa could build an amazing customer obsessed operation...
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Today’s connected, information-savvy customers are quietly leading a revolution. And the traditional sales-pitch could be one of the first big casualties
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This article will focus on social platforms like Facebook, Twitter, and Snapchat, and will explain how to get more engagement based on methods that have been proven, statistically, to work...
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Last week, we hosted some year 12 students for a day's work experience at Salesforce. Did I mention the wide variety of activities involved?...
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Even when you’ve got a great product, customer feedback can make it even better. Nick Hill, Founder of SureFlap explains how this helps drive business growth...
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We all expect a mobile and digital experience at work and as a customer, and when we don't get it we feel let down. How do IT teams keep up? ...
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Digital was supposed to ensure survival through tough times and for the future – but that future is at risk. Why – and what can retailers do about it?...
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