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The Basics Of CRM, For Dummies

Data-Driven Marketing: How to Spend Less and Deliver More

Real Trailblazer Stories to Inspire You

December 9, 2019 By Salesforce UK

Enterprise Technology Trends: Insights From 100+ IT Leaders

Unprecedented technology and innovation, but also skills gaps, ill-defined strategies and competing priorities: it’s quite a time to be an enterprise IT leader.... Read More

December 6, 2019 By Dame Jayne-Anne Gadhia

Salesforce Welcomes Dreamforce to London, Unveils New Ohana Floor and Announces UK Workforce Development Initiatives

This has been a landmark week for Salesforce in the UK. From 6000+ attendees at Dreamforce to You, to opening the Ohana Floor with Mayor of London, and announcing $1.25M grant for education and re-skilling in the UK!... Read More

Equality, Salesforce Ohana, Events

November 29, 2019 By Kelly Singsank

2019's Top Customer Service Channels and How to Be There

Today’s customers expect connected, personalised service across every channel. It’s time to discover which channels matter and how to meet customers when it counts.... Read More

Customer Service

November 28, 2019 By Prina Mandavia

Insurance Customer Experience: It Starts Inside the Business

Great customer experiences start at home. That’s why banks and insurers are tackling internal relationships with better collaboration and access to data. ... Read More

Financial Services, Customer Experience

November 27, 2019 By Sylvia Wong

4 Steps to Win Over Your Customers in the New Era of Selling

What customers expect from sales has changed – but business pressures make it hard to keep up. Here are four steps to help you evolve.... Read More

Sales

November 26, 2019 By Salesforce UK

Manufacturers: 5 Focus Areas for Next Level Customer Experiences

Today’s customers expect more than just a great product. But for manufacturers to drive customer engagement and compete on service, they need to get obsessed.... Read More

Manufacturing, Customer Experience, Customer Service

November 25, 2019 By Salesforce UK

The Top 10 Moments From Dreamforce 2019

Between the giant waterfall constructed in the middle of San Francisco’s Howard Street, to the furry creatures posing for selfies with attendees, to the many volunteers dressed as Trailhead rangers and jamming to DJ tunes — when you entered the Dreamforce campus, you may have thought you were... Read More

Dreamforce, Events

November 20, 2019 By Salesforce UK

What We Learned on Day 2 of Dreamforce '19

Dreamforce ‘19 is in full swing and day two was a smashing success! We heard from media maven Arianna Huffington, Bay Area royalty Stephen and Ayesha Curry, and our own Parker Harris and Bret Taylor during the seventh annual True to the Core customer forum. On top of that, we learned about the $12... Read More

Dreamforce, Events

November 19, 2019 By Salesforce UK

What We Learned on Day 1 of Dreamforce '19

Hello Trailblazers! For those in town, welcome to San Francisco, and to those online, we’re glad you can join us. Did you have a good first day at Dreamforce? We kicked off our event today with tons of great content, hands-on activities in the Campground, live music in the Dreamforest, fascinating... Read More

Artificial Intelligence, Community, Dreamforce, Events

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