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The Basics Of CRM, For Dummies

Data-Driven Marketing: How to Spend Less and Deliver More

Real Trailblazer Stories to Inspire You

February 3, 2020 By Salesforce UK

How Manufacturers Can Optimise Field Service Operations

Discover the art of predictive maintenance and how manufacturers can empower field agents with intelligent, connected customer insights.... Read More

Manufacturing, Customer Service

February 3, 2020 By Salesforce UK

5 Customer Service Trends 2020

Customer service is a crucial part of a company’s overall customer experience. Recent Salesforce research found that 84% of customers believe that the customer experience is as important as a company’s products and services.... Read More

Customer Service, Small Business

January 31, 2020 By Sylvia Wong

AI Can Bring You Closer to Your Customers. Here's How

Customers want a personal sales experience that’s really difficult to scale. Here’s how AI can help you achieve it.... Read More

Sales, Artificial Intelligence

January 30, 2020 By Koser Khan

Learn Digital Transformation Tips From Crunch's Change Guru

Helena Mann, Crunch’s Transformation and Programme Lead, talks about why she’s on a mission to make change as pain-free for everyone. Interesting fact: Helena hates change!... Read More

Trailblazer Story, Financial Services, IT

January 28, 2020 By Sally Nowroozi

10 Trends on How to Be a CX Rockstar

Customer Experience is everything, not just for the customer, but for you too. Here are my predictions on 10 trends driving the future of customer experience to help you own your CX... Read More

Customer Experience, Marketing

January 27, 2020 By Salesforce UK

The Lines Are Blurring Between Customer and Employee Experience

Customer experience is the top priority for enterprise IT leaders – but they’re also learning that employee experience is just as critical to success. Here’s how they’re responding. ... Read More

IT, Customer Experience

January 23, 2020 By Salesforce UK

The Future of Sales and Service for Manufacturing

Manufacturing used to be all about the manufacturing process itself. These days, the smartest companies in the industry are focusing their attention on sales and service too. Here’s why, and how to join them... Read More

Manufacturing, Customer Service, Sales

January 22, 2020 By Ana Lara

The Best Small Business Grants for Women: Supporting Women in Leadership

Small business grants for women are vital to reduce the gender gap in business ownership. Discover 9 of the best grants for women in the UK today.... Read More

Small Business

January 21, 2020 By Kelly Singsank

Turn Your Mobile Workers into Connected Field Service Agents

It’s time to turn your mobile field service agents into smart, connected brand ambassadors and reap the rewards of greater customer satisfaction. Here’s how.... Read More

Customer Service

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