Here are the top retail, e-commerce and customer experience trends from the UK's Internet Retailing 2016 conference

October 18, 2016 By Tom Smith

New Horizons in eCommerce and Customer Experience for UK Retail

Here are the top retail, e-commerce and customer experience trends from the UK's Internet Retailing 2016 conference... Read More

Retail, Customer Experience

October 13, 2016 By Salesforce UK

Create a Connected Customer Experience with Field Service

Brilliant field service is all about connected customer experiences. Sadly, such connected field services are far from the nom today. But not for long...... Read More

Customer Service, Customer Experience, Manufacturing

October 4, 2016 By Salesforce UK

Creating an Excellent Customer Experience: Why Alignment Isn't Enough Anymore

For the businesses that truly, madly, deeply care about providing a great customer experience, there’s a new game in town. It’s called convergence... Read More

Customer Experience, Sales, Marketing, Customer Service

September 27, 2016 By Salesforce UK

How Virgin Media is Creating an Omni-Channel Customer Experience

We talked to Christopher Coleman, Head of Multi-Channel Sales & Development at Virgin Media, about what a connected customer experience means for them... Read More

Customer Experience, Sales, Marketing, Customer Service

September 20, 2016 By Salesforce UK

How to Win at Customer Experience in the Age of the Customer

The age of the customer has arrived and the businesses that don’t keep up by delivering great customer experience will fall quickly behind... Read More

Customer Experience, Marketing, Sales, Customer Service

July 27, 2016 By Nalina Athyantha

Expectations Are Rising. Can Your Customer Experience Keep Up?

Brands are expected to create memorable customer experiences, to match the ever-rising expectations from customers, and those who do not will fall behind... Read More

Customer Service, Customer Experience

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New Horizons in eCommerce and Customer Experience for UK Retail

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Creating an Excellent Customer Experience: Why Alignment Isn't Enough Anymore

How Virgin Media is Creating an Omni-Channel Customer Experience

How to Win at Customer Experience in the Age of the Customer

Expectations Are Rising. Can Your Customer Experience Keep Up?

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