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The Basics Of CRM, For Dummies

Data-Driven Marketing: How to Spend Less and Deliver More

Real Trailblazer Stories to Inspire You

August 23, 2018 By Salesforce UK

Predictive Lead Scoring + AI is a Game Changer

Read this blog post to learn how predictive lead scoring tools can be used to manage a variety of lead scoring challenges and provide deeper insights... Read More

Marketing, Artificial Intelligence, Sales

July 12, 2018 By Greg Wasowski

Unlocking the Value of Chatbots in Insurance

Find out why chatbots are an appealing and readily available option for insurance companies striving to bring mass personalisation and speed of service to their customers. ... Read More

Customer Service, Customer Experience, Artificial Intelligence, Financial Services

June 22, 2018 By William Robinson

Moneyball for Business: Using AI and Algorithms in Management Decision Making

Artificial intelligence driven decision-making would undoubtedly offer competitive advantages to those willing to adapt. Here's how...... Read More

Artificial Intelligence

June 14, 2018 By Koser Khan

See How Damien Judge is Blazing a Trail with AI at Ulster Bank

As Head of Business Commercial Excellence at Ulster Bank, Judge isn’t just pioneering AI; he’s also blazing a customer service trail.... Read More

Customer Service, Trailblazer Story, Artificial Intelligence

May 31, 2018 By Sophie Harmes

Transform Customer Service from the Phone to the Field

At Salesforce World Tour 2018, KONE and Daikin Applied UK showed how intelligent service tools support faster and smarter customer service from the call centre to the field.... Read More

Customer Service, Artificial Intelligence

May 24, 2018 By Carl Henderson

Blazing Trails in London – The Best of Salesforce World Tour 2018

Couldn’t make it to World Tour London? Simply want to relive the best bits – from the inspirational stories, to the exciting announcements? This is the round-up for you…... Read More

Events, Innovation, Artificial Intelligence, Equality

March 20, 2018 By Jamie Merrick

How Unified Retailers are Using AI to Bridge the Physical-Digital Divide

From simplifying complex tasks to sending smart messaging to get people in-store, AI is bridging the physical and digital divide making unified retail a reality... Read More

Retail, Artificial Intelligence

February 8, 2018 By Koser Khan

See How Irish Recruitment Consultants are Blazing Trails with AI

We talk to Kevin Sweeney, IT Director at Dublin-based CPL, about how it plans to make the most of AI... Read More

IT, Trailblazer Story, Artificial Intelligence

February 6, 2018 By Martin Gale

Unpacking IoT: Answering the “So What?" Question for Your Business

In my previous post I introduced four building blocks to help decompose IoT into manageable chunks. I’m now going to dig into each of those building blocks to provide further tips to guide your IoT thinking... Read More

IT, IoT, Artificial Intelligence

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