Read new research which shows how top performing customer service teams are helping customers find the answers they need with self-service customer support...
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Mobile technology is disrupting how customers interact with brands. See how smart retailers are using this to enhance customer experience and drive loyalty...
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Online CRM is becoming a standard solution for businesses. Here are 5 reasons why an online, cloud-based, CRM system is giving your competition an advantage...
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What’s better than reacting instantly to customer needs? Anticipating those needs in advance with proactive customer service. Find out how...
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Technology is disrupting the traditional brand-customer relationships. We look at how retailers are using digital for more meaningful customer engagement. ...
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State of Service 2015 Report underlines the value of giving service agents the information and tools they need to resolve issues quickly and successfully....
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