Bill Patterson

Bill Patterson is executive vice president and general manager of CRM Applications at Salesforce, where he leads product innovation, growth and customer success for Sales Cloud, Service Cloud and Salesforce Essentials.

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Jan 25, 2021 By Bill Patterson

70% of Customers Prefer On-Site Service, Even Now — Is Your Field Service Ready To Deliver?

According to Salesforce Snapshot Research, 70% of customers prefer on-site service over video. Today, as field service appointments increase, the need for safe, fast, and complete service delivery — the first time — becomes even more important... Read More

Future of Work, Customer Service, Service, Service Cloud