As service organisations in India report increasing use of digital channels to offer customer support, how can they balance the pros and cons of each channel?...
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Companies are investing in data technology, and hiring more C-level data execs, than ever. So why do so many of them say they struggle to be data-driven?...
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User-friendly, automated IT helpdesks help in speedier problem resolution, enabling a more positive employee experience and increased productivity....
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Industry leaders provide first-hand knowledge on how MSMEs can design the ideal sales automation strategy to quickly achieve greater efficiency....
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Effective digital transformation in healthcare enables providers to leverage automation-based healthcare technology and deliver personalised care at scale....
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The second edition of the Salesforce State of Commerce report reveals how companies are rapidly leveraging headless commerce to provide a seamless omnichannel experience and build customer loyalty....
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Customers today expect so much more from your business. Learn how a CRM like Salesforce can help you meet and even exceed those expectations cost-efficiently....
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