STATE OF SERVICE

Future of Customer Service
is Personalised

small business

How to Unlock the Power of Automation

Business automation can help SMEs drive productivity and empower the workforce. Here’s where to start.

Building Bridges with Data - How to successfully close the Data Gap.

data culture

Building Bridges with Data - How to successfully close the Data Gap

Real-world examples of how companies have successfully bridged data gaps with the help of Tableau products and know-how.

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What the 2022 Peak Shopping Season Results Say About 2023

SHOPPING INDEX

What the 2022 Peak Shopping Season Results Say About 2023

Holiday shopping season results are changing. We dive into consumer behaviour to see what we can expect in the future.

Discover

Apr 20, 2022 By Salesforce Authors

Skills Gap Analysis Template to Prepare for the Future of Work

A skill gap refers to the difference between the skills that employers want or need and the skills their employees currently have. With this skills gap checklist, you can determine the skills that are most valuable to your business and strategise your employee development. ... Read More

Future of Work, Leading Through Change, Work.com

Feb 14, 2022 By Salesforce EMEA

The Future Workplace: Everything You Need to Know

Like technology and the workforce, workplaces are undergoing an evolution in which the lines between work and life blur. Employers and employees are looking for more functional workplaces that are conducive to innovation and productivity, beyond just a desk and basic technology.... Read More

Work.com, Future of Work

Jul 08, 2021 By Salesforce EMEA

Why Service Leaders Must Close Technology Gaps Exposed by COVID-19

To see how service leaders are surviving in the new normal, we surveyed over 7,000 customer service pros from 33 countries and 6 continents. Check out our latest blog to see how to close the gap.... Read More

Leading Through Change, Reopen Safely, Work.com, Digital Transformation, Service

Jul 05, 2021 By Salesforce EMEA

Shift Scheduling: How to Optimise Capacity and Employee Safety

Creating a healthy workplace is a top priority in the New Normal. Check out our latest blog to see how to manage shift scheduling and protect the wellbeing of the workforce.... Read More

Reopen Safely, Work.com, Future of Work

Jun 30, 2021 By Salesforce EMEA

Integrate Pandemic Solutions Into Your Tech Ecosystem

Businesses will have to adapt and evolve to meet the challenges of the New Normal, and it all starts with establishing a safer workplace. Check out our latest blog to see how integrating pandemic solutions into your tech ecosystem can safeguard the workforce. ... Read More

Work.com, Future of Work, Reopen Safely, Leading Through Change

Jun 14, 2021 By Salesforce EMEA

Build Customer Trust Online During the COVID-19 Pandemic

Businesses that look beyond the COVID-19 pandemic will discover a world of opportunities – they just need to convince their customers to come along. Read on to see how to build customer trust online by focussing on health and wellbeing.... Read More

Work.com, Reopen Safely, Customer Engagement

May 25, 2021 By Salesforce EMEA

How to Create a Crisis Management Strategy

In the wake of unprecedented disruption, many businesses are struggling to move from crisis management to growth. Read on to see some ways that organisations can create a crisis management strategy to start making smarter, data-driven decisions and prepare for an unpredictable world.... Read More

Work.com, Digital Transformation, Future of Work, Strategy

Jan 28, 2021 By Salesforce EMEA

Create a Training Strategy for New Workplace Safety Standards

As lockdown measures lift, creating an effective training strategy for the new workplace safety standards is important. Check out our blog to find out how businesses can best prepare their workforce for the challenges of these new standards. ... Read More

Work.com, Reopen Safely, Future of Work, Leading Through Change

Nov 23, 2020 By Salesforce EMEA

Ensure Safety Measures After COVID-19 and Beyond

As lockdown restrictions lift and ensuring store safety becomes a priority, retailers need to focus on safely reopening after COVID-19. Check out our blog to see how businesses can minimise risk and maximise trust to get shoppers back to the store. ... Read More

Leading Through Change, Work.com, Retail, Commerce

STATE OF SERVICE

Future of Customer Service
is Personalised

small business

How to Unlock the Power of Automation

data culture

Building Bridges with Data - How to successfully close the Data Gap

SHOPPING INDEX

What the 2022 Peak Shopping Season Results Say About 2023

Skills Gap Analysis Template to Prepare for the Future of Work

The Future Workplace: Everything You Need to Know

Why Service Leaders Must Close Technology Gaps Exposed by COVID-19

Shift Scheduling: How to Optimise Capacity and Employee Safety

Integrate Pandemic Solutions Into Your Tech Ecosystem

Build Customer Trust Online During the COVID-19 Pandemic

How to Create a Crisis Management Strategy

Create a Training Strategy for New Workplace Safety Standards

Ensure Safety Measures After COVID-19 and Beyond

Editors' Picks

Innovation is Everywhere: Salesforce Germany’s Investment in the Future of the Tech Ecosystem

What are Customer Needs? An 8-step Strategy for Discovering What the Customer Wants

Empowering Our Customers to Succeed in a Changing Data Privacy and Residency Landscape

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STATE OF SERVICE

Future of Customer Service is Personalised

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small business

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SHOPPING INDEX

Editors' Picks

New to Salesforce?

Popular Links

About Salesforce

Americas

Europe, Middle East, and Africa

Asia Pacific

Future of Customer Service
is Personalised