Pandemic solutions have become a top priority for many businesses in the current climate. New challenges call for new solutions, after all. And for many businesses, nothing’s presented bigger challenges than the COVID-19 pandemic.
Organisations have had to pivot and adapt quickly in the New Normal by:
equipping employees to work remotely
rising to meet customers’ increased expectations
finding new ways of doing business in the face of lockdown measures
Now, a new concern is presenting itself: safely reopening the workplace. To help businesses find the pandemic solutions that are right for them, Salesforce created Work.com. It’s a platform packed with tools and resources for establishing and maintaining a safer and more productive workplace.
Finding agile pandemic solutions that can be easily integrated into an IT department’s current tech ecosystem is a great place to start.
Easily integrate pandemic solutions into your tech ecosystem
Work.com takes some of the pain out of tackling workplace challenges. It provides a single platform for businesses to manage all their health-related interactions. Work.com is also easily adaptable and features a robust partner ecosystem.
Some features and tools you’ll find at Work.com:
The Workplace Command Center to deploy pre-built apps, assess risk, and coordinate rapid responses.
Employee wellness check to prioritise wellbeing
Shift management and planning to avoid overcrowding in high-traffic areas
A manual contact-tracing tool that puts privacy first
Emergency response management to respond to a crisis quickly and efficiently
The utility of these pandemic solutions won’t expire with the current crisis. They’ll continue to help businesses well into the future. As a matter of fact, 97% of respondents to an EMEA survey say that Work.com offers features that will be relevant to them when the COVID-19 pandemic is over.
Even better for IT leaders, it can be easily integrated into their tech ecosystem. Work.com functions as an add-on to:
Work.com is the heart of a safer workplace, and at the heart of Work.com is the Workplace Command Center.
Use pandemic solutions to return to work safely
The Workplace Command Center provides a single hub for key pandemic solutions by allowing businesses to:
manage their preparedness data
review the effectiveness of their safety protocols
make smarter data-driven decisions
Even better, businesses can customise and trigger apps, workflows, and actions. This enables them to create customisable pandemic solutions that are right for them.
The Workplace Command Center can easily integrate into a tech ecosystem. It can also extend through apps from the Salesforce Platform. For businesses looking to design their own custom pandemic solutions, the Salesforce Platform makes it easy to build apps by simply clicking and dropping components.
For something less time-intensive, the AppExchange offers a wide selection of pre-built apps. These apps can be easily customised to fit the needs of individual workplaces. By integrating these solutions into a tech ecosystem, IT leaders will have everything they need to create a safer workplace.
Go digital to reopen safely, go manual to put privacy first
Having an effective contact-tracing tool is one of the best ways to nurture a safer work environment. However, privacy concerns have created challenges for some businesses and their workers. With this in mind, Salesforce created a manual contact-tracing solution with no automated surveillance. This means that the privacy of the workforce is at the forefront.
Employees will appreciate businesses that prioritise their health by adapting contact-tracing tools and pandemic solutions. And they’ll be even more appreciative of businesses that respect their privacy.
Salesforce Contact Tracing for Employees enables businesses to:
Carry out guided assessments to get the right data
Manually trace all interactions to highlight possible points of transmission
Establish daily wellness monitoring and trigger follow-up tasks
Remove potential barriers to workers’ health and productivity
Creating a safer workplace starts with managing interactions and cutting off problems before they happen. Contact-tracing tools enable organisations to be proactive when implementing safeguards.
Respond quickly through the COVID-19 crisis and beyond
When it comes to crisis response, time and information are critical. Work.com’s Emergency Response Management helps communities, public agencies, and residents better respond to crises quickly and effectively. Emergency Response Management is available for both the public sector and public health.
Emergency Response Management for Public Sector provides everyone in an organisation with a complete, shared view of emergency requests, from intake to resolution. ERM for Public Sector includes:
Service Cloud
Emergency Program Management
Lightning Scheduler
Salesforce Maps
Emergency Response Management for Public Health enables organisations to provide their patients with personalised care, leverage digital self-service tools, utilise contact-tracing tools to limit outbreaks, and track every patient's health journey. ERM for Public Health includes:
Health Cloud
Emergency Program Management
Lightning Scheduler
Salesforce Maps
Big problems call for big solutions. Emergency Response Management empowers communities to mobilise resources, accelerate their response, and take control of the situation.
Integrate pandemic solutions into your tech ecosystem today
No one knows exactly what challenges the New Normal will bring or how businesses will have to adapt. But one thing is clear in the current climate: ensuring a safe workplace is a top priority. For IT leaders that have yet to adopt robust pandemic solutions, the time to start is right now. Salesforce offers a wide range of tools that can easily integrate into an existing tech ecosystem. So get started on your journey towards a safer workplace today.
To find the pandemic solutions that are right for your business, visit Work.com today.
