STATE OF SERVICE

Future of Customer Service
is Personalised

small business

How to Unlock the Power of Automation

Business automation can help SMEs drive productivity and empower the workforce. Here’s where to start.

Building Bridges with Data - How to successfully close the Data Gap.

data culture

Building Bridges with Data - How to successfully close the Data Gap

Real-world examples of how companies have successfully bridged data gaps with the help of Tableau products and know-how.

Discover

What the 2022 Peak Shopping Season Results Say About 2023

SHOPPING INDEX

What the 2022 Peak Shopping Season Results Say About 2023

Holiday shopping season results are changing. We dive into consumer behaviour to see what we can expect in the future.

Discover

Jul 23, 2020 By Salesforce EMEA

Maximise Your CRM by Avoiding These Common Mistakes

To keep up with their customers, businesses have turned to a range of CRM strategies and platforms, but are often still struggling to maximise their potential. Discover how to avoid making common CRM mistakes, learn how to optimise your CRM, and turbo-charge your business in the Next Normal.... Read More

Leading Through Change, CRM, Digital Transformation, Work.com

Jul 21, 2020 By Salesforce EMEA

How Values-Driven Social Campaigns Help Businesses Make an Impact

Values-driven marketing, also known as purpose-led marketing or cause marketing, is a great opportunity for your brand to support a cause or a charity. Here's how to do it right.... Read More

Business as a Platform for Change, Leading Through Change, Marketing, Social Media Marketing, Work.com

Jul 16, 2020 By Salesforce EMEA

How to Boost Growth in B2B and D2C Commerce

To see how businesses are using digital platforms and CRM to meaningfully connect with their customers – and then turn those connections into conversions – download our free guide, “How to Jumpstart Growth in Commerce”.... Read More

Work.com, Commerce, B2B Commerce, Digital Transformation

IDC Creates Omni-Experience Strategy Manufacturers

Jul 14, 2020 By Salesforce EMEA

Creating an Omni-Experience Strategy for Manufacturers

Learn how manufacturers can transform customer relations and keep their business at the forefront of the competition by devising their own omni-experience strategy. ... Read More

Commerce, Customer Engagement, Digital Transformation, Manufacturing, Industry Report, Work.com

Jul 10, 2020 By Salesforce EMEA

How to Perform a Skills Gap Analysis for Your Business

A skills gap is the difference between skills that employers want or need and the skills that their workforce offers. Conducting a skills gap analysis helps you identify the skills you need to meet your business goals.... Read More

Future of Work, Leading Through Change, Work.com

Technology changing world during COVID-19

Jul 02, 2020 By Christian Eissner

How Technology Is Changing the World During COVID-19

Discover how technology is reshaping the world we live in and the impacts of COVID-19 across every industry. ... Read More

Digital Transformation, Healthcare & Life Sciences, Leading Through Change, Work.com, Future of Work

Jun 25, 2020 By Paul Billing

Reopen and Reinvent: How to Return to Work Safely

Learn how to reopen and return to work safely after COVID-19 closures. Get access to the tools and resources needed to prepare your workplace for the ‘New Normal’. ... Read More

Future of Work, Leading Through Change, Work.com

Apr 17, 2020 By Salesforce EMEA

Deloitte Predicts 4 Scenarios for the Outcome of the COVID-19 Pandemic

Since the advent of the COVID-19 pandemic, life has changed dramatically for individuals and businesses all over the world. Experienced scenario planners, such as Peter Schwartz, are trained in the science of scenario planning- thinking about the unthinkable in a structured, balanced, careful way.... Read More

Future of Work, CEO, Leading Through Change, Leadership, Artificial Intelligence, Work.com

STATE OF SERVICE

Future of Customer Service
is Personalised

small business

How to Unlock the Power of Automation

data culture

Building Bridges with Data - How to successfully close the Data Gap

SHOPPING INDEX

What the 2022 Peak Shopping Season Results Say About 2023

Maximise Your CRM by Avoiding These Common Mistakes

How Values-Driven Social Campaigns Help Businesses Make an Impact

How to Boost Growth in B2B and D2C Commerce

Creating an Omni-Experience Strategy for Manufacturers

How to Perform a Skills Gap Analysis for Your Business

How Technology Is Changing the World During COVID-19

Reopen and Reinvent: How to Return to Work Safely

Deloitte Predicts 4 Scenarios for the Outcome of the COVID-19 Pandemic

Editors' Picks

Innovation is Everywhere: Salesforce Germany’s Investment in the Future of the Tech Ecosystem

What are Customer Needs? An 8-step Strategy for Discovering What the Customer Wants

Empowering Our Customers to Succeed in a Changing Data Privacy and Residency Landscape

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small business

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SHOPPING INDEX

Editors' Picks

New to Salesforce?

Popular Links

About Salesforce

Americas

Europe, Middle East, and Africa

Asia Pacific

Future of Customer Service
is Personalised