STATE OF SERVICE

Future of Customer Service
is Personalised

small business

How to Unlock the Power of Automation

Business automation can help SMEs drive productivity and empower the workforce. Here’s where to start.

Building Bridges with Data - How to successfully close the Data Gap.

data culture

Building Bridges with Data - How to successfully close the Data Gap

Real-world examples of how companies have successfully bridged data gaps with the help of Tableau products and know-how.

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What the 2022 Peak Shopping Season Results Say About 2023

SHOPPING INDEX

What the 2022 Peak Shopping Season Results Say About 2023

Holiday shopping season results are changing. We dive into consumer behaviour to see what we can expect in the future.

Discover

Feb 11, 2021 By Petra Jenner

How Digital Technology is Transforming the Bank of Georgia’s Customer Experience

In this uncertain time, all companies must take the necessary actions to boost their resilience, especially new ways to operate and serve customers. In addition to facing their own challenges, banks also have a role to play in helping businesses and communities navigate this time of change. ... Read More

Thought Leadership, Leadership Insights, Financial Services, Digital Transformation

Feb 08, 2021 By Sebastian Wieland

How Manufacturers Can Turn COVID-19 Disruption into Productive Change

Prior to the pandemic, manufacturing was already transitioning into an exciting new era. Now, extended restrictions on workplace contact are accelerating the industry’s long-awaited digital transformation.... Read More

Manufacturing, Digital Transformation, Leading Through Change, Leadership Insights, Thought Leadership

Feb 03, 2021 By Vanessa Gentile

Bring Women Back to Work Initiative Led by Salesforce Switzerland

The Bring Women Back to Work initiative aims to increase the representation of women in Tech and support women who have taken career breaks in their journeys back into business. ... Read More

Thought Leadership, Leadership, Business as a Platform for Change, Equality

Jan 27, 2021 By I-Wen Alice ChiuMaginot

The 6 Common Traits I Observed from Inspiring Marketing Leaders

Marketing leaders need to inspire, create, innovate and motivate to keep up with a constantly changing world. Here are 6 common traits found in today’s successful marketing leaders.... Read More

Thought Leadership, Marketing, Marketing Cloud, Leadership, Customer Engagement

Jan 04, 2021 By Vanessa Gentile

Moving Towards Greater Gender Balance in the New Normal

Organizations must strive to become gender bilingual and support parents in their “work-life integration.... Read More

Business as a Platform for Change, Equality, Ecosystem, Thought Leadership

Dec 18, 2020 By Jamie Corker

Why Empathy Matters

This year’s crisis has changed the way that we work, live and communicate, and empathy is more important than ever. Read on to see how empathy can help businesses build better relationships, discover their customers’ pain points, and create a more productive workplace.... Read More

Business as a Platform for Change, Leading Through Change, Thought Leadership

Dec 17, 2020 By Salesforce Authors

Why Are Equality and Diversity Important in the Corporate World?

Lahcene Guerrouj, International Content Expert, reflects upon how we can reduce bias, define discrimination, and increase diversity in the corporate world.... Read More

Thought Leadership, Equality, Business as a Platform for Change, Leading Through Change

Dec 10, 2020 By Jo-ann Olsovsky

How Salesforce’s CIO Uses Salesforce to Drive Change and Support Operations

Learn how we use Salesforce technology to scale IT capabilities and drive change across our organisation. ... Read More

Thought Leadership, Leading Through Change, CIO

Nov 11, 2020 By Salesforce EMEA

How to Build Winning Hotels with Business Agility

Recent events have upended the landscape, and few industries have been as disrupted by the coronavirus as the hotel industry. Check out our latest blog to see how DIA and H-Hotels.com are building business agility to thrive in the new climate.... Read More

Digital Transformation, Thought Leadership, Customer Success

STATE OF SERVICE

Future of Customer Service
is Personalised

small business

How to Unlock the Power of Automation

data culture

Building Bridges with Data - How to successfully close the Data Gap

SHOPPING INDEX

What the 2022 Peak Shopping Season Results Say About 2023

How Digital Technology is Transforming the Bank of Georgia’s Customer Experience

How Manufacturers Can Turn COVID-19 Disruption into Productive Change

Bring Women Back to Work Initiative Led by Salesforce Switzerland

The 6 Common Traits I Observed from Inspiring Marketing Leaders

Moving Towards Greater Gender Balance in the New Normal

Why Empathy Matters

Why Are Equality and Diversity Important in the Corporate World?

How Salesforce’s CIO Uses Salesforce to Drive Change and Support Operations

How to Build Winning Hotels with Business Agility

Editors' Picks

Innovation is Everywhere: Salesforce Germany’s Investment in the Future of the Tech Ecosystem

What are Customer Needs? An 8-step Strategy for Discovering What the Customer Wants

Empowering Our Customers to Succeed in a Changing Data Privacy and Residency Landscape

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STATE OF SERVICE

Future of Customer Service is Personalised

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small business

data culture

SHOPPING INDEX

Editors' Picks

New to Salesforce?

Popular Links

About Salesforce

Americas

Europe, Middle East, and Africa

Asia Pacific

Future of Customer Service
is Personalised