For first-time managers, finding the balance between being a dictator and a motivator can be difficult. Discover the top tips for managers who want to bring out the best in their teams, empower their workforces, and avoid the pitfalls that lead to disunity.
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We spoke to Retail Capital and RIB CCS to learn how they’re developing personal customer relationships in industries like financial services and construction.
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The Senior Vice President Global Professional Services at Salesforce shares his secret to business transformation and how to deliver value faster to your business. ...
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The customer is king in the current climate, so establishing resilient customer service management has become a top priority for businesses. Check out our blog for tips on improving customer service management, and to see why turning service agents into sales agents can lead to big wins....
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B2B ecommerce has played second fiddle to B2C ecommerce for a while, but that’s beginning to change. Read on to find out how AI is boosting B2B, and why it’s more important to be an advisor than a sales person.
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Latest developments in Europe (lock-down and strict Covid-19 measures) accelerate digital transformation in Automotive. We observe digital evolution in Employee, Dealer and Customer engagement....
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After analysing 65 transformation programs worldwide, we found that tackling the soft challenges early had the highest correlation with transformation success....
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It’s never been more urgent for organisations to offer digital solutions, but the challenge for many is how to successfully achieve product innovation and go digital. We look at the challenges to marketers in South Africa, with the help of the 7th Edition State of Marketing Report. ...
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Global marketers are facing new challenges in the current climate. We focus on top marketing strategies and priorities in the UAE, using findings from the 7th Edition State of Marketing Report. ...
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