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The 2024 Retail Holiday Planning Guide

The 2022 Holiday Planning Guide

Inflation, supply problems, and labour shortages can’t keep you down. Find out how to deliver holiday happiness and revenue all year round.

State of the Connected Customer

Discover the trends shaping the future of customer engagement in our latest report.

Salesforce Solves Series

Learn how Salesforce can help businesses of any size and industry solve today’s biggest challenges.

May 29, 2020 By Tiffani Bova

Selling From Home: 10 Sales Questions From Our Community, Answered

COVID-19 has changed the way we do sales forever. Nearly everyone is now a virtual, remote seller, and that will remain mostly true even when it’s safe for us to go back to the office. It’s a major shift – one that’s led many of you to reach out for advice on how to best sell from home. Well, ask... Read More

Customer Engagement, Sales, Sales Cloud, Leading Through Change, Thought Leadership

April 1, 2020 By Polly Sumner

How to Maintain Customer Relationships While Working Remotely

My job is to ensure every customer gets the most value out of Salesforce, but my passion is establishing and building trust. As the Chief Adoption Officer, I spend more than half my time meeting with customers all around the world. It’s that face-to-face interaction that helps me help them. On any... Read More

Digital Transformation, Leading Through Change, Sales, Sales Cloud

July 15, 2016 By Salesforce Canada

The Dynamic Duo: How to Combine Voicemail And Email In Selling

In-person discussions are not uncommon when you’re closing a deal, but turning a prospect into a real lead means being tactical about using voicemail, email, and ideally both in tandem.... Read More

Sales Cloud

July 5, 2016 By Salesforce Canada

Accelerate First Call Resolution Success

The Holy Grail of customer service might be better known as first call resolution (FCR), which, as the name implies, means customers only have to reach out once before they can hang up (or otherwise walk away) satisfied.... Read More

Sales Cloud

June 17, 2016 By Salesforce Canada

How To Upsell Without Offending

Getting that first “yes” from a customer is hard enough that many sales pros might not want to take the risk of going too far and pitching additional products, services or features.... Read More

Sales Cloud

June 16, 2016 By Salesforce Canada

The Best Way To Use Leaderboards In Sales Coaching

If leaderboards are used to their fullest potential by sales coaches, everyone should come out a winner — the reps, the customers and the organization as a whole.... Read More

Sales Cloud

June 10, 2016 By Salesforce Canada

5 Steps To Better Sales Prospecting On LinkedIn

By following these best practices on LinkedIn, prospective clients will be quicker to recognize you when you formally reach out to sell.... Read More

Sales Cloud

June 9, 2016 By Salesforce Canada

Tips to Ace Your Next Sales Call

Picking up the phone to connect with a prospect can be an important touchpoint on the path to purchase, but also one of the most intimidating. ... Read More

Sales Cloud

June 7, 2016 By Salesforce Canada

Sales Tips to Borrow From a Marketer’s Playbook

We all know the customer is always right, but it’s equally as important to listen to what they might not be saying. Here's how marketers have learned to say the right words, the right way, at the right time. ... Read More

Sales Cloud

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Salesforce Resource Center: Free Articles, Videos, Tips & More

Stay Inspired

Discover Trailblazer success stories, live events, and expert advice. Only on Salesforce+.

Featured

The 2022 Holiday Planning Guide

State of the Connected Customer

Salesforce Solves Series

Selling From Home: 10 Sales Questions From Our Community, Answered

How to Maintain Customer Relationships While Working Remotely

The Dynamic Duo: How to Combine Voicemail And Email In Selling

Accelerate First Call Resolution Success

How To Upsell Without Offending

The Best Way To Use Leaderboards In Sales Coaching

5 Steps To Better Sales Prospecting On LinkedIn

Tips to Ace Your Next Sales Call

Sales Tips to Borrow From a Marketer’s Playbook

Editors' Picks

Customer Success

Discover all of the Trailblazers who are succeeding with Salesforce

CRM 101

Learn what CRM is and how it can improve your customer relationships

Resource Centre

Explore our top resources and stay up to date with the latest business insights

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