In 2016, the customer relationship management (CRM) market grew 27 per cent year over year — doubling 2015 growth. More organizations are investing in powerful technology to help them build, improve, and maintain customer relationships. To get the most out of their investment, you know it’s not as...
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AI will affect each department in your business differently, but one pattern seems to be true across the board: It will vastly improve productivity....
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Managers who master the art of delegation are able to reduce their own workload and increase efficiency, while also helping employees grow with challenging but rewarding work....
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From monitoring communities to training your customer service team, it’s important to remember that your customer response time directly impacts your net promoter score, and those two metrics affect the success of your company....
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