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The 2024 Retail Holiday Planning Guide

The 2022 Holiday Planning Guide

Inflation, supply problems, and labour shortages can’t keep you down. Find out how to deliver holiday happiness and revenue all year round.

State of the Connected Customer

Discover the trends shaping the future of customer engagement in our latest report.

Salesforce Solves Series

Learn how Salesforce can help businesses of any size and industry solve today’s biggest challenges.

June 19, 2017 By Salesforce Canada

5 Customer Feedback Strategies That Work

When you get the details right, customer feedback will appear less of an added burden and more like the extra touch of personal attention that reinforces why a customer chose to do business with your firm in the first place. ... Read More

Customer Service

June 16, 2017 By Salesforce Canada

Strengthen Your Sales Funnel With These Must-Have Metrics

Sales funnel management requires discipline from everyone on the team -- the reps, managers and other departments like marketing.... Read More

Sales

June 14, 2017 By Salesforce Canada

The Easiest, Most Approachable Ways For SMBs To Use Artificial Intelligence

Learn how to ease your way into an AI strategy by taking a few easy, iterative moves.... Read More

Small Business

June 12, 2017 By Salesforce Canada

How To Put Conversational Service At The Heart Of Business Communication

The art of ‘conversational service’ is about having as natural and helpful a dialogue with customers as possible, but with everything in place behind the scenes to steer things to a successful outcome.... Read More

Customer Service

June 9, 2017 By Salesforce Canada

3 Indicators That Your Sales Reps Will Outperform Their Quotas

Explore 3 indicators that will allow you to develop a quick guide for identifying sales reps who have the potential to exceed their goals. ... Read More

Sales

June 7, 2017 By Salesforce Canada

5 Email Marketing Techniques To Get Noticed Amid All The Noise

Email marketing best practices are always evolving, but there’s one that doesn’t change: always recognize customers have a choice to ignore what you’re sending, so make sure your use of Marketing Cloud gives them a reason to believe your message stands out amid all the distractions. ... Read More

Marketing

June 5, 2017 By Salesforce Canada

Four Often-Overlooked Areas Every Sales Forecasting Process Must Cover

The fastest-growing companies treat their sales forecasting methods as an ongoing work-in-progress. The more you continue to refine it, the more accurate it will be — and the quicker your company will grow. ... Read More

Sales

June 2, 2017 By Salesforce Canada

How SMBs Can Make The Leap From Spreadsheets To CRM With Confidence

It will play out differently from one small or medium-sized business to another, but that moment — when spreadsheets fail to offer the benefits of full-fledged CRM solution — is inevitable. For some SMBs, for instance, there may come a time when critical information about a customer is needed to... Read More

Small Business

May 31, 2017 By Salesforce Canada

Four Types Of Service That Deliver The Best Customer Experience

Customer service and “customer experience management” may sound so similar they may seem like the same thing, but one really contributes to the other. When customers feel their needs have been satisfied, for example, that’s the perfect ending to a customer experience that began with learning... Read More

Customer Service

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Customer Success Stories

Customer Success

Discover all of the Trailblazers who are succeeding with Salesforce

CRM 101

Learn what CRM is and how it can improve your customer relationships

Salesforce Resource Center: Free Articles, Videos, Tips & More

Stay Inspired

Discover Trailblazer success stories, live events, and expert advice. Only on Salesforce+.

Featured

The 2022 Holiday Planning Guide

State of the Connected Customer

Salesforce Solves Series

5 Customer Feedback Strategies That Work

Strengthen Your Sales Funnel With These Must-Have Metrics

The Easiest, Most Approachable Ways For SMBs To Use Artificial Intelligence

How To Put Conversational Service At The Heart Of Business Communication

3 Indicators That Your Sales Reps Will Outperform Their Quotas

5 Email Marketing Techniques To Get Noticed Amid All The Noise

Four Often-Overlooked Areas Every Sales Forecasting Process Must Cover

How SMBs Can Make The Leap From Spreadsheets To CRM With Confidence

Four Types Of Service That Deliver The Best Customer Experience

Editors' Picks

Customer Success

Discover all of the Trailblazers who are succeeding with Salesforce

CRM 101

Learn what CRM is and how it can improve your customer relationships

Resource Centre

Explore our top resources and stay up to date with the latest business insights

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