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The 2024 Retail Holiday Planning Guide

The 2022 Holiday Planning Guide

Inflation, supply problems, and labour shortages can’t keep you down. Find out how to deliver holiday happiness and revenue all year round.

State of the Connected Customer

Discover the trends shaping the future of customer engagement in our latest report.

Salesforce Solves Series

Learn how Salesforce can help businesses of any size and industry solve today’s biggest challenges.

April 18, 2017 By Salesforce Canada

New Data: The Connected Customer's Wants and Needs in 2017

Meet Vala Afshar, the author of The Pursuit of Social Business Excellence and the Chief Digital Evangelist at Salesforce. He knows marketers are up to the task of adapting to the Connected Customer, and he’s compiled data to help.... Read More

Customer Service

April 17, 2017 By Jonha Richman

Your Quick Primer on Agile Selling

In Jill Konrath’s book Agile Selling, she teaches salespeople how to become more adept at working with customers and provides insights on winning the sales game without cutting corners.... Read More

Sales

April 13, 2017 By Salesforce Canada

Everything You Need to Understand Cloud Computing

Learn about the basics of cloud computing and why it’s a popular option for businesses of all sizes.... Read More

Developer

April 12, 2017 By Kathryn Casna

Why the Days of Call Time Measurement are Long Gone When It Comes to Customer Service Excellence

Learn why average handle time, or AHT, is out and other metrics that you can be using.... Read More

Customer Service

April 11, 2017 By Kathryn Casna

“Happy to Help!”: How to Motivate Your Customer Service Reps

How do you keep your service agents motivated to help customers each and every day? Try these six strategies... Read More

Customer Service

April 10, 2017 By Charles Daly

Take the Easy Route: 6 Ways Service Cloud Helps You Help Your Customers

Service Cloud delivers solutions for the realities of customer service in the digital age. It is proactive — rather than reactive — so your team can focus on delivering unequaled service rather than putting out fires all day. ... Read More

Customer Service

April 6, 2017 By Salesforce Canada

Agile Marketing: The New Approach You Need to Be a Well-Rounded Marketer

In this podcast, Jeff Julian, author of Agile Marketing: Building Endurance for Your Content Marketing Team, shares how marketers should “major” in certain disciplines, but “minor” in others: Marketers must be agile.... Read More

Marketing

April 5, 2017 By Charles Daly

How to Set Up Your Service Cloud Platform for Maximum Effect

Service Cloud puts a great set of tools and data at your fingertips in industry-leading customer service management software. Its greatest strength, however, is the way these tools deeply and seamlessly integrate to allow you to focus on the big picture.... Read More

Developer