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The 2024 Retail Holiday Planning Guide

The 2022 Holiday Planning Guide

Inflation, supply problems, and labour shortages can’t keep you down. Find out how to deliver holiday happiness and revenue all year round.

State of the Connected Customer

Discover the trends shaping the future of customer engagement in our latest report.

Salesforce Solves Series

Learn how Salesforce can help businesses of any size and industry solve today’s biggest challenges.

August 23, 2017 By Kelsey Jones

Your audience is telling you what content they want. Are you listening?

On social media, your customers may already be telling you what type of information they want. It’s up to your team to figure out how to translate it into content they will read.... Read More

Customer Service

August 22, 2017 By Salesforce Canada

AI Series: Part 3 — Doing More To Boost Your Customer Effort Score

Be among the first to demonstrate how AI can provide a more effortless, more satisfying customer experience — one that turns more of your customers into true promoters to the rest of your target market. ... Read More

Customer Service

August 21, 2017 By Salesforce Canada

AI Series: Part 2 — A New Way Of Thinking About Net Promoter Score

NPS, like customer satisfaction (CSAT) and customer effort score (CES) can be incredibly helpful in making sure you’re developing a strong brand that wins repeat sales. ... Read More

Customer Service

August 17, 2017 By Salesforce Canada

How to Leverage A.I. Without Losing Your Humanity

Artificial intelligence, or AI, is technology that learns, reasons, and self-corrects, and it’s being used by businesses to improve the customer journey. ... Read More

Customer Service

August 16, 2017 By Salesforce Canada

How to Get the Most Benefits from Facebook’s Analytics Update

Facebook Analytics allows marketers to see people’s interactions with their company, which teaches them ways to optimize the customer journey.... Read More

Customer Service

August 15, 2017 By Salesforce Canada

AI Series: Part 1 — The Path To Better Customer Satisfaction Scores

Explore how AI could improve the scores across each of these metrics by looking at some of the ways the technology could contribute to the service experience.... Read More

Customer Service

August 14, 2017 By Salesforce Canada

How To Use Data To Fix Your Sales Team’s “Happy Ears”

When you have your “happy ears” on, for example, sales teams will be filtering out all the potential reasons why a customer or prospect will pass on a product or service. ... Read More

Sales

August 11, 2017 By Kathryn Casna

9 Key Fundamentals Shared by Successful Apps

What makes a great app? Here are the key traits shared by the most successful apps.... Read More

Developer

August 9, 2017 By Salesforce Canada

3 Strategies To Recover From The Most Common Small Business Setbacks

When you’re running a small business, setbacks come with the job. They only turn into failures when you don’t address them and put a recovering plan into action.... Read More

Small Business

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Customer Success

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CRM 101

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Salesforce Resource Center: Free Articles, Videos, Tips & More

Stay Inspired

Discover Trailblazer success stories, live events, and expert advice. Only on Salesforce+.

Featured

The 2022 Holiday Planning Guide

State of the Connected Customer

Salesforce Solves Series

Your audience is telling you what content they want. Are you listening?

AI Series: Part 3 — Doing More To Boost Your Customer Effort Score

AI Series: Part 2 — A New Way Of Thinking About Net Promoter Score

How to Leverage A.I. Without Losing Your Humanity

How to Get the Most Benefits from Facebook’s Analytics Update

AI Series: Part 1 — The Path To Better Customer Satisfaction Scores

How To Use Data To Fix Your Sales Team’s “Happy Ears”

9 Key Fundamentals Shared by Successful Apps

3 Strategies To Recover From The Most Common Small Business Setbacks

Editors' Picks

Customer Success

Discover all of the Trailblazers who are succeeding with Salesforce

CRM 101

Learn what CRM is and how it can improve your customer relationships

Resource Centre

Explore our top resources and stay up to date with the latest business insights

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