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The 2024 Retail Holiday Planning Guide

The 2022 Holiday Planning Guide

Inflation, supply problems, and labour shortages can’t keep you down. Find out how to deliver holiday happiness and revenue all year round.

State of the Connected Customer

Discover the trends shaping the future of customer engagement in our latest report.

Salesforce Solves Series

Learn how Salesforce can help businesses of any size and industry solve today’s biggest challenges.

August 4, 2017 By Salesforce Canada

5 Keys To Cross-Selling And Upselling As A Customer Service Issue Wraps Up

There’s no magic formula to cross-selling and upselling, only best practices. ... Read More

Customer Service

August 2, 2017 By Salesforce Canada

7 Ways To Mine More Gold Out Of Customer Testimonials

Customer testimonials should be shown off in a way that says something more about who you are as a company. That’s the best way to ensure you’ll keep finding more gold among your most satisfied customers. ... Read More

Customer Service

July 31, 2017 By Salesforce Canada

5 Non-Revenue Goals That Get Salespeople Promoted Faster

Non-revenue goals can be scheduled whenever you like, and can be tweaked to be more ambitious, but if what you’re after is a step up in your career, they’ll make a big difference.... Read More

Sales

July 26, 2017 By Peter Coffee

Why CRM is AI's Big Opportunity

In any number of everyday situations, we can become more productive in environments where data emerges and where a tireless and consistent machine intelligence can add value.... Read More

Customer Service

July 24, 2017 By Salesforce Canada

3 Budget-Friendly Ways for SMBs To Improve Customer Experience

While there can be great value in establishing a specific budget allocated towards CX design, there’s also a lot that organizations of any size can do today, using many of the resources they’ve already put towards other activities, that can accomplish the same thing.... Read More

Customer Service

July 21, 2017 By Salesforce Canada

How Technology Can Boost The Benefits Of Being Your Own Boss

Sometimes launching and running a small business is described as a dream, but it’s important that the process of turning that dream into reality doesn’t turn into a nightmare.Technology doesn’t solve every problem, but it can get you closer to the future you first imagined. ... Read More

July 19, 2017 By Salesforce Canada

The Art of Sales Training Refreshers

Far from feeling like a waste of time, a great sales training refresher session will take the team one step forward from where they were before — and reduce the danger of slipping back into any bad habits. ... Read More

Sales

July 18, 2017 By Salesforce Canada

Why It’s Time To Add Chatbots To Your Customer Service Team

Service and support can be complex in any company, but chatbots represent a unique opportunity to become faster, more efficient and ultimately more effective. ... Read More

Customer Service

July 14, 2017 By Salesforce Canada

A Journey Analytics Primer For Modern Marketers

Journey analytics begins with paying closer attention to how your customers navigate their way through the marketing channels you operate, and then optimizing those channels to make an easy, more compelling experience. ... Read More

Marketing

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Customer Success Stories

Customer Success

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CRM 101

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Salesforce Resource Center: Free Articles, Videos, Tips & More

Stay Inspired

Discover Trailblazer success stories, live events, and expert advice. Only on Salesforce+.

Featured

The 2022 Holiday Planning Guide

State of the Connected Customer

Salesforce Solves Series

5 Keys To Cross-Selling And Upselling As A Customer Service Issue Wraps Up

7 Ways To Mine More Gold Out Of Customer Testimonials

5 Non-Revenue Goals That Get Salespeople Promoted Faster

Why CRM is AI's Big Opportunity

3 Budget-Friendly Ways for SMBs To Improve Customer Experience

How Technology Can Boost The Benefits Of Being Your Own Boss

The Art of Sales Training Refreshers

Why It’s Time To Add Chatbots To Your Customer Service Team

A Journey Analytics Primer For Modern Marketers

Editors' Picks

Customer Success

Discover all of the Trailblazers who are succeeding with Salesforce

CRM 101

Learn what CRM is and how it can improve your customer relationships

Resource Centre

Explore our top resources and stay up to date with the latest business insights

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