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The 2024 Retail Holiday Planning Guide

The 2022 Holiday Planning Guide

Inflation, supply problems, and labour shortages can’t keep you down. Find out how to deliver holiday happiness and revenue all year round.

State of the Connected Customer

Discover the trends shaping the future of customer engagement in our latest report.

Salesforce Solves Series

Learn how Salesforce can help businesses of any size and industry solve today’s biggest challenges.

August 11, 2017 By Kathryn Casna

9 Key Fundamentals Shared by Successful Apps

What makes a great app? Here are the key traits shared by the most successful apps.... Read More

Developer

April 13, 2017 By Salesforce Canada

Everything You Need to Understand Cloud Computing

Learn about the basics of cloud computing and why it’s a popular option for businesses of all sizes.... Read More

Developer

April 5, 2017 By Charles Daly

How to Set Up Your Service Cloud Platform for Maximum Effect

Service Cloud puts a great set of tools and data at your fingertips in industry-leading customer service management software. Its greatest strength, however, is the way these tools deeply and seamlessly integrate to allow you to focus on the big picture.... Read More

Developer

April 29, 2014 By Salesforce Canada

Canada: Join Salesforce customers, developers and partners at an event near you

Join customers, developers, partners and experts across the country at a Salesforce event in cities big and small! Network, ask questions, share and learn all about how great Canadian businesses are innovating using the Cloud. RED DEER Wednesday, June 4 (2:00-5:30 pm)Grow Your Business... Read More

Community, Developer, Events, Featured

June 11, 2013 By Salesforce Canada

One Simple Button to Prevent Cherry-Picking Customer Cases And Leads

Customers tell me that they have a problem with their agents cherry-picking cases and leads. They use assignment rules to assign the objects to queues, but once they're in queues, the agents look them up in list views and accept them from there. This can give opportunistic agents the ability... Read More

Customer Service, Developer