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The 2024 Retail Holiday Planning Guide

The 2022 Holiday Planning Guide

Inflation, supply problems, and labour shortages can’t keep you down. Find out how to deliver holiday happiness and revenue all year round.

State of the Connected Customer

Discover the trends shaping the future of customer engagement in our latest report.

Salesforce Solves Series

Learn how Salesforce can help businesses of any size and industry solve today’s biggest challenges.

December 13, 2017 By Salesforce Canada

How To Conduct An Inbox Intervention That Helps Sales Reps Win

Getting the average sales rep to use technology tools can sometimes be an uphill battle -- unless you’re talking about email. ... Read More

Sales

December 11, 2017 By Salesforce Canada

How To Market Your Firm . . . Through Your Vendor’s Case Studies

Being the subject of a case study doesn’t just have to be an act of kindness and generosity. It can also be a way to build your own brand in a subtle way. ... Read More

Marketing

December 8, 2017 By Salesforce Canada

5 Often-Overlooked Social Listening Mentions That Influence Customer Service

Many organizations have already recognized that social listening tools provide valuable data that, along with tools like Service Cloud, can help address or solve customer issues more quickly and effectively. What may not be immediately obvious, however, is what exactly you should be “listening” for.... Read More

Customer Service

December 6, 2017 By Salesforce Canada

What Canadian SMBs Need To Win More Sales, According To Research

Committing to ongoing training, along with the right technologies, are some of the best ways for SMBs in Canada to level the competitive playing field and become just as agile, sales-driven and productive as much larger organizations. ... Read More

Sales

December 4, 2017 By Salesforce Canada

3 Ways To Get Sales Out Of a Conference Or Trade Show (Without Sponsoring It!)

Customers and prospects may find the details of certain events will fade from their memories not long after they’re back at the office. A sales pro that uses an event to help them succeed, on the other hand, will prove unforgettable. ... Read More

Sales

December 1, 2017 By Salesforce Canada

8 Test ‘n Learn Ideas For SMBs To Improve Email Marketing Results

There are simple “test and learn” campaigns that you can and should implement on a regular basis to try and see what might be the right mix of tactics to meet your company’s specific objective. ... Read More

Marketing

November 29, 2017 By Salesforce Canada

7 Buyer Emotions Marketers Should Be Building Into Their Content Strategy

When marketers tap into the right emotions, what is sometimes a nerve-racking process of researching and selecting a product or service becomes fulfilling -- as will the process of creating content in the first place. ... Read More

Marketing

November 27, 2017 By Charles Daly

How to Get Started in Sales: Acronyms, Tech, and Tools

Sales in the digital age isn’t just a matter of helping customers find solutions: Salespeople must know the tools, terms, and tech that drive their careers. ... Read More

Sales

November 22, 2017 By Salesforce Canada

3 Ways To Ensure Customer Anger Doesn’t Turn Into Rage

Rage comes at a real cost for companies. It’s not just the toll it takes on service agents, but the bottom line. Not only might an angry customer not come back, but they could convince others to avoid bringing their business to you based on their bad experience.... Read More

Customer Service

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Salesforce Resource Center: Free Articles, Videos, Tips & More

Stay Inspired

Discover Trailblazer success stories, live events, and expert advice. Only on Salesforce+.

Featured

The 2022 Holiday Planning Guide

State of the Connected Customer

Salesforce Solves Series

How To Conduct An Inbox Intervention That Helps Sales Reps Win

How To Market Your Firm . . . Through Your Vendor’s Case Studies

5 Often-Overlooked Social Listening Mentions That Influence Customer Service

What Canadian SMBs Need To Win More Sales, According To Research

3 Ways To Get Sales Out Of a Conference Or Trade Show (Without Sponsoring It!)

8 Test ‘n Learn Ideas For SMBs To Improve Email Marketing Results

7 Buyer Emotions Marketers Should Be Building Into Their Content Strategy

How to Get Started in Sales: Acronyms, Tech, and Tools

3 Ways To Ensure Customer Anger Doesn’t Turn Into Rage

Editors' Picks

Customer Success

Discover all of the Trailblazers who are succeeding with Salesforce

CRM 101

Learn what CRM is and how it can improve your customer relationships

Resource Centre

Explore our top resources and stay up to date with the latest business insights

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