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The 2024 Retail Holiday Planning Guide

The 2022 Holiday Planning Guide

Inflation, supply problems, and labour shortages can’t keep you down. Find out how to deliver holiday happiness and revenue all year round.

State of the Connected Customer

Discover the trends shaping the future of customer engagement in our latest report.

Salesforce Solves Series

Learn how Salesforce can help businesses of any size and industry solve today’s biggest challenges.

June 24, 2020 By Salesforce Canada

How D2L is Changing Learning in a Changing World

By April Oman, Senior Vice President of Customer Engagement For the last 20 years, our unofficial motto at D2L, a Canadian-headquartered education-technology company, has been “changing the way the world learns.” We’ve been steadily delivering on that motto year after year, growing into a global... Read More

Customer Story, Leading Through Change

June 22, 2020 By Salesforce Canada

Matt Dixon On How Canadian Businesses Can Future-Proof Their Customer Experience

There’s no short and simple answer to how businesses should lead through the changes we’ve experienced over the past few months, or what their customer experiences should now look like. It’s a topic that demands a more in-depth discussion, and there may be no better person to lead it than Matt... Read More

Customer Experience, Service Cloud

June 15, 2020 By Sarah Aerni

How to Adjust Your AI Strategy to Address Volatility in a Time of Crisis

In the face of COVID-19, we’ve changed how we interact with friends, families, colleagues — and businesses. As our behavior has shifted, so has the data connected with it. Now your models may be producing atypical results. Businesses now face a shared challenge: how do you predict the... Read More

Artificial Intelligence, Leading Through Change

June 12, 2020 By Jim Alkove

Is Your Remote Environment Secure? Here’s How to Keep It Safe

We’ve witnessed the largest workforce transformation in history when the world went remote almost overnight in March. As Salesforce’s Chief Trust Officer, I partner with teams across the company to ensure we seamlessly continue to deliver our service in this new environment while our global... Read More

Future of Work, Salesforce Ohana, IT, Leading Through Change, Best Practices

June 1, 2020 By Anna Rosenman

5 Fast Ways to Take Consumer Experiences Beyond Transactions

Many companies are daunted by the idea of building a richer digital experience for consumers right now. Those with limited infrastructure or resources can consider using no-code and low-code tools to create experiences that go beyond the transaction. These tools require little or no help from a... Read More

Commerce, Digital Transformation, Leading Through Change

May 29, 2020 By Tiffani Bova

Selling From Home: 10 Sales Questions From Our Community, Answered

COVID-19 has changed the way we do sales forever. Nearly everyone is now a virtual, remote seller, and that will remain mostly true even when it’s safe for us to go back to the office. It’s a major shift – one that’s led many of you to reach out for advice on how to best sell from home. Well, ask... Read More

Customer Engagement, Sales, Sales Cloud, Leading Through Change, Thought Leadership

May 27, 2020 By Salesforce Canada

Inside ASTOUND Group’s Effort To Build Medical Screening Facilities Amid COVID-19

By Andrew Pittam Our business is all about designing and building experiences that bring people together, whether it’s a trade show exhibit, a pop-up retail display or something related to a live event. To say the pandemic has had an impact on us is an understatement. Given that government social... Read More

Leading Through Change, Customer Story, Business as a Platform for Change

May 25, 2020 By Margaret Stuart

Announcing‌ ‌Small‌ ‌Business‌ ‌Relief‌ ‌Grants‌ ‌available‌ ‌to‌ ‌Canadian‌ ‌Businesses‌ ‌

Lire en français Small businesses across Canada have been responding to the pandemic, learning how to manage their teams remotely through videoconferencing, chat and other apps, optimizing or enhancing e-commerce capabilities, and in some cases, introducing contactless payments, offering curbside... Read More

Small Business, Business as a Platform for Change

May 22, 2020 By Wade Wegner

5 Ways Technology Teams Can Deliver A Better Customer Experience Now

Business priorities have shifted from playing offense to defense. It is a critical time to focus on helping customers extract value from your products and services. That’s why your technology team needs to do all they can to leverage existing Salesforce products to improve the customer experience... Read More

Customer Experience, IT, Leading Through Change

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