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The 2024 Retail Holiday Planning Guide

The 2022 Holiday Planning Guide

Inflation, supply problems, and labour shortages can’t keep you down. Find out how to deliver holiday happiness and revenue all year round.

State of the Connected Customer

Discover the trends shaping the future of customer engagement in our latest report.

Salesforce Solves Series

Learn how Salesforce can help businesses of any size and industry solve today’s biggest challenges.

April 2, 2021 By Salesforce Canada

3 Ways To Set Rules When Collaborating With Coworkers

It almost sounds like a riddle: When people have to work together, the first thing they need to do is figure out what works. Whether employees are sitting next to each other or dialling in from home, in other words, nothing will get accomplished unless everyone is crystal clear on the... Read More

Small Business

March 29, 2021 By Salesforce Canada

Take Your Sales Career To The Next Level In Six Months

You may be able to sell a diverse range of products and services, but achieving some of your most ambitious professional goals means you also have to be good at selling yourself. This doesn’t mean just creating a great-looking resume, or being able to make a strong case when you go to your manager... Read More

Sales

March 26, 2021 By Salesforce Canada

How To Find The Right Person To Run Your Social Media Accounts

If only it were as easy to hire a social media manager as it is to “like” or “heart” a post on Facebook, Twitter or Instagram. We all know people who are great at sharing funny memes, or writing heartfelt and insightful posts about what’s going on in their lives and the wider world. Managing... Read More

SMB Digital Marketing

March 24, 2021 By Salesforce Canada

Your Next Salesperson May Come From Another Department

Every new salesperson you hire represents an opportunity to convert more prospects to customers, increase your revenue and ultimately grow your company. No wonder many firms look far and wide — on job boards, across LinkedIn and among their contacts — for the best possible candidates. Being... Read More

Sales

March 22, 2021 By Salesforce Canada

5 Customer Service Metrics That Help Reps

A customer service rep shows up every day on time. They work steadily for their entire shift. They leave a clean workspace and complete any of the reports they were asked to file. Does any of this mean the rep is doing a great job — or simply what’s expected? Excellence in customer service takes... Read More

Customer Service

March 19, 2021 By Salesforce Canada

The First 3 Trailhead Lessons You Should Take

You’ve got clear business goals you want to achieve. You’ve got the technology you’ll need to make it happen. The only thing left is to empower yourself with the training necessary to make the best use of your toolset. And if you’re part of the Salesforce Ohana of customers and partners, that’s... Read More

Small Business

March 17, 2021 By Salesforce Canada

How To Create A ‘How To’ Video

Put the words “how to” next to almost any word or term in a search engine and you’ll likely see the same kinds of results — including the kind you’re most likely to click on. There will probably be a blog post or two, for example, that outline how to do something in deep detail. You might also see... Read More

Marketing

March 15, 2021 By Salesforce Canada

What To Look For When You Hire Your First Customer Service Rep

Hiring a customer service rep isn’t just a matter of giving someone a job: you’re giving them the responsibility for strengthening (and sometimes salvaging) your company’s relationships with its customers. In the early days of starting a business, the owner might prefer to take care of any... Read More

Startups

March 12, 2021 By Salesforce Canada

Rules For Using Your CRM Platform: Keep Your Data Clean

Whether you’re back in the office or are continuing to enjoy the advantages of remote work, having a well-organized space is an essential ingredient to doing the best job possible. Think of a cubicle where all the important details about customers are scribbled down on illegible notes that get... Read More

Small Business

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Customer Success

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Salesforce Resource Center: Free Articles, Videos, Tips & More

Stay Inspired

Discover Trailblazer success stories, live events, and expert advice. Only on Salesforce+.

Featured

The 2022 Holiday Planning Guide

State of the Connected Customer

Salesforce Solves Series

3 Ways To Set Rules When Collaborating With Coworkers

Take Your Sales Career To The Next Level In Six Months

How To Find The Right Person To Run Your Social Media Accounts

Your Next Salesperson May Come From Another Department

5 Customer Service Metrics That Help Reps

The First 3 Trailhead Lessons You Should Take

How To Create A ‘How To’ Video

What To Look For When You Hire Your First Customer Service Rep

Rules For Using Your CRM Platform: Keep Your Data Clean

Editors' Picks

Customer Success

Discover all of the Trailblazers who are succeeding with Salesforce

CRM 101

Learn what CRM is and how it can improve your customer relationships

Resource Centre

Explore our top resources and stay up to date with the latest business insights

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