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The 2024 Retail Holiday Planning Guide

The 2022 Holiday Planning Guide

Inflation, supply problems, and labour shortages can’t keep you down. Find out how to deliver holiday happiness and revenue all year round.

State of the Connected Customer

Discover the trends shaping the future of customer engagement in our latest report.

Salesforce Solves Series

Learn how Salesforce can help businesses of any size and industry solve today’s biggest challenges.

October 10, 2014 By Salesforce Canada

The Entry Point For Enterprise Wearables

Even in companies without a strict dress code, the etiquette is usually pretty clear: You put on what’s appropriate to do the job. The rise of enterprise wearables, however, means some of what employees should put on in the future may come from the IT department rather than their own closets. This... Read More

Events

October 2, 2014 By Salesforce Canada

How Canada’s Most Remarkable Small Businesses Stay Nimble

The #remarkablebiz contest One of the most remarkable things about the Globe and Mail’s recent #remakablebiz contest is that the newspaper managed to narrow its winner’s list down to just 10 companies. The Globe asked its readers to nominate themselves or a firm they know using Pinterest and... Read More

Small Business

September 24, 2014 By Salesforce Canada

The Essential Metrics High Achievers Overlook

Photo by Glen Wright She takes full ownership for the mistake now, but there was a time not long ago when Karen Dillon, like so many of us, realized she wasn’t living up to the standards she had set for herself. Dillon is the co-author, along with James Allworth and business management guru... Read More

Sales

September 12, 2014 By Salesforce Canada

Effortless Service Doesn’t Mean You Can’t (or Shouldn’t) Wow Your Customers

Providing customers with an effortless service experience is a concept that has recently gained much attention and is based on a recent study by Corporate Executive Board (CEB), a leading member-based advisory committee for tens of thousands of organizations around the world. CEB’s research showed... Read More

Customer Service, Events

September 9, 2014 By Salesforce Canada

Making Effortless Customer Service a Reality

Have you heard about effortless service and how much customers value a low-effort experience? No? Don’t panic. We’re here to help. A recent study by Corporate Executive Board (CEB), a leading member-based advisory committee for tens of thousands of organizations around the... Read More

Customer Service, Events

September 4, 2014 By Salesforce Canada

You’re Invited! Bringing Effortless Customer Service to Life - September 16th in Toronto

Heard the new realities in customer service? Delighting customers doesn’t pay, the “dazzle factor” is wildly overrated, and customer service won’t make your customers more loyal. Crazy, hey? Well, maybe not. A recent study by Corporate Executive Board (CEB), a leading... Read More

Customer Service, Events

August 27, 2014 By Salesforce Canada

Mythbusting: Why Decision-Makers Should Take Social Media Seriously

Nearly 2 billion people use social media; evidence shows online engagement converts to sales; yet up at the top, leaders are still lagging when it comes to using or resourcing it. Only 15-30 percent of CEOs have a presence, but most just sign up and don’t use it, a bit like going to a business... Read More

Cloud, Featured, Social

August 26, 2014 By Salesforce Canada

5 Ways Salespeople Can Stand Out and Make the Sale

As salespeople, we generally know that the people we are selling to are being contacted by other salespeople as well: our competition. For this reason, it’s important to find ways to stand apart, in a positive way, from the other salespeople our prospects may be talking to. When your customer is... Read More

Featured, Sales

August 25, 2014 By Salesforce Canada

Breaking Down the Ice Bucket Challenge

The Ice Bucket Challenge—where people would dump cold ice on their heads for charity—has quietly existed for a while. Former baseball player Pete Frates wanted to take on the challenge, but couldn't because he suffers from ALS. So, he asked a friend to do it on his behalf to... Read More

Featured, News

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Salesforce Resource Center: Free Articles, Videos, Tips & More

Stay Inspired

Discover Trailblazer success stories, live events, and expert advice. Only on Salesforce+.

Featured

The 2022 Holiday Planning Guide

State of the Connected Customer

Salesforce Solves Series

The Entry Point For Enterprise Wearables

How Canada’s Most Remarkable Small Businesses Stay Nimble

The Essential Metrics High Achievers Overlook

Effortless Service Doesn’t Mean You Can’t (or Shouldn’t) Wow Your Customers

Making Effortless Customer Service a Reality

You’re Invited! Bringing Effortless Customer Service to Life - September 16th in Toronto

Mythbusting: Why Decision-Makers Should Take Social Media Seriously

5 Ways Salespeople Can Stand Out and Make the Sale

Breaking Down the Ice Bucket Challenge

Editors' Picks

Customer Success

Discover all of the Trailblazers who are succeeding with Salesforce

CRM 101

Learn what CRM is and how it can improve your customer relationships

Resource Centre

Explore our top resources and stay up to date with the latest business insights

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