December 9, 2014 By Salesforce Canada

How to Increase Productivity

A constant flow of coffee may be just the jolt necessary to meet a deadline, but that’s not the only elixir to increase productivity at work. Prioritizing, taking breaks, dodging distractions, and getting a handle on that constant flow of emails are just a few key ways to increase productivity. But... Read More

Featured, Work

December 3, 2014 By Salesforce Canada

Canadian Small Business by the Numbers

The Current State of Canadian Small Business Small business in Canada looks very different compared to the corner store or independent restaurant that may come to mind. As the tech boom stretches its far-reaching tentacles across the world, there’s no set formula for small business anymore. Sure,... Read More

Small Business

November 21, 2014 By Salesforce Canada

The Best Ideas Worth Stealing from Canada’s 2014 Best Small and Medium Employers

We all know what a bad workplace looks like: employees who dread arriving at at the office, or who wait impatiently for 5:00 pm to come once they’re sitting at their desks. It may sometimes be difficult, on the other hand, to imagine exactly what a highly engaged workplace looks like, where staff... Read More

Small Business

November 20, 2014 By Salesforce Canada

Beyond Followers: How to Achieve True Engagement with Social Media

When it comes to social media analytics, engagement is super important. But what does engagement actually mean? And are social media follower counts really important? Let's face it: Metrics for social media success can be intimidating. They prove the efforts of a company or individual matter, but... Read More

Social

November 18, 2014 By Salesforce Canada

10 Things Master Salespeople Do to Sweep Away Skepticism and Close Sales

To close a sale, a prospect needs to commit to buy (plus a few other steps, but that commitment is crucial). What transforms someone from a cynical prospect into a customer? What factors contribute to commitment? In short, presentations must be loaded with convincing evidence to prove your product... Read More

Featured, Sales

November 12, 2014 By Salesforce Canada

5 ways Canada’s smallest small businesses can act like big firms

Poor management skills, lack of capital and inability to grow may cause many small businesses to fail, but according to a CIBC World Markets report published last month, a group of economists show data which suggests entrepreneurial activity is growing across the country like never before. Why?... Read More

Small Business

November 5, 2014 By Salesforce Canada

You’re Invited! Bringing Effortless Customer Service to Life - November 20th in Montreal

Heard the new realities in customer service?  Delighting customers doesn’t pay, the “dazzle factor” is wildly overrated, and customer service won’t make your customers more loyal.  Crazy, hey?  Well, maybe not. A recent study by Corporate Executive Board (CEB), a leading... Read More

October 24, 2014 By Salesforce Canada

What Canadian small businesses need to do to grow in 2015

Photo by Mish Sukharev Innovate. Ask for outside advice. Have a solid plan. Hire the best, and build strong relationships with your key suppliers. It may all sound like common sense, but the Business Development Bank of Canada is suggesting more small businesses need to keep these five things in... Read More

Small Business

October 17, 2014 By Salesforce Canada

How mobile games are influencing business apps

We’ve all seen that look: the intense concentration over a smartphone screen, where a friend or coworker is so engaged they don’t even look up when someone asks them a question, or when they seem more interested in tapping away at their keypad than taking a break for lunch. That’s right: your... Read More

Sales