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The 2024 Retail Holiday Planning Guide

The 2022 Holiday Planning Guide

Inflation, supply problems, and labour shortages can’t keep you down. Find out how to deliver holiday happiness and revenue all year round.

State of the Connected Customer

Discover the trends shaping the future of customer engagement in our latest report.

Salesforce Solves Series

Learn how Salesforce can help businesses of any size and industry solve today’s biggest challenges.

3 Ways To Use Slack To Encourage Collaboration

July 19, 2022 By Salesforce Canada

5 Ways To Use Slack To Encourage Collaboration

People may get a lot of training in sales before they begin reaching out to customers on their own. The same goes for marketers: you usually don’t start running an ad campaign until you’ve learned the ropes. And customer service agents certainly can’t be expected to troubleshoot customer problems... Read More

Startups, Small Business

July 14, 2022 By Nicole McDermott

7 Ways Your Company Can Participate in the Race to Zero

As global greenhouse gas emissions continue to rise, individuals and organizations can take action. And as a human and business leader, you can take meaningful steps toward a brighter, more sustainable future. Not sure where to start? Enter: The Race to Zero, a powerful campaign on a mission to... Read More

Small Business, Startups

July 12, 2022 By Kathleen Garvin

What Is a Skills Gap and How Can It Benefit Companies?

Business wants and needs can change rapidly, especially with the rise of technology. For hiring managers and company leaders, this is particularly true as learning curves emerge with employees, whether they are company veterans or new hires. In fact, according to a 2020 McKinsey Global Survey, 87... Read More

Small Business

July 7, 2022 By Salesforce Canada

6 Ways Remote Employees Can Deliver Excellent Customer Service

Customers reach out with all kinds of questions, but you know the one thing they’re unlikely to ask? Whether your agents are answering them from a contact centre or somewhere else. The ability to provide great customer service literally has no boundaries, thanks to technology that has provided... Read More

Customer Service

July 5, 2022 By Salesforce Canada

5 Ways To Drive A Greater Environmental Impact From Anywhere

The definition of “working successfully from anywhere” isn’t just about being more productive, even though that’s undoubtedly one of the greatest benefits. It also goes beyond fostering collaboration, despite many organizations who have seen teamwork transformed by introducing more flexible... Read More

Small Business

July 1, 2022 By Alison Wilkinson

What Does Digital Transformation Look Like for a Small Business?

In the past few years, our innovation-obsessed world has only become more tech-savvy. And, for small businesses, an embrace of digital technology mirrors a worldwide trend of digital transformation. As recent studies have shown, companies that meet the ever-evolving digital needs of their... Read More

Small Business

June 29, 2022 By Kathryn Casna

Create a Customer Satisfaction Survey: Examples & Best Practices

According to just over half (52 per cent) of Canadian CEOs, data about customer preferences is critical for making decisions that affect long-term success. Still, 51 per cent say their main challenge to having better data is customers’ unwillingness to share information with them. Meanwhile, the... Read More

Customer Service, Small Business

June 27, 2022 By Ali Wilkinson

Maintaining Work-Life Balance When Working From Home

Working from home is an increasingly permanent fixture of professional life. According to Statistics Canada, the number of people working from home increased eight-fold from 2016 to 2021 – from 4 per cent of Canadian workers to a whopping 32 per cent. Of course, there are some real benefits to... Read More

Small Business, Startups

June 22, 2022 By Salesforce Canada

Tips For Finding Fruitful B2B Marketing Partnerships Using LinkedIn

As much as it may resemble one, your LinkedIn profile is not just a digital resume. The profile may include your name, your title, your company and your contact information, but it’s much more than an online business card, too. Your LinkedIn profile is really a way to find, develop and maintain... Read More

Marketing

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Stay Inspired

Discover Trailblazer success stories, live events, and expert advice. Only on Salesforce+.

Featured

The 2022 Holiday Planning Guide

State of the Connected Customer

Salesforce Solves Series

5 Ways To Use Slack To Encourage Collaboration

7 Ways Your Company Can Participate in the Race to Zero

What Is a Skills Gap and How Can It Benefit Companies?

6 Ways Remote Employees Can Deliver Excellent Customer Service

5 Ways To Drive A Greater Environmental Impact From Anywhere

What Does Digital Transformation Look Like for a Small Business?

Create a Customer Satisfaction Survey: Examples & Best Practices

Maintaining Work-Life Balance When Working From Home

Tips For Finding Fruitful B2B Marketing Partnerships Using LinkedIn

Editors' Picks

Customer Success

Discover all of the Trailblazers who are succeeding with Salesforce

CRM 101

Learn what CRM is and how it can improve your customer relationships

Resource Centre

Explore our top resources and stay up to date with the latest business insights

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