When brands recently gathered at the Toronto Congress Centre for the first in-person Retail Council of Canada STORE conference since the pandemic, there were plenty of familiar signs.
Attendees might have recognized many of the faces in the hallways, or spotted some of their peers on stage.
The...
Read More
Thanks to the power of video calls, we can “show up” at work as never before.
No more waiting to schedule a meeting once everyone’s back at the office.
No more trying to get everything across on a phone call, where you can’t show a document or slide deck to offer the team more context.
No more...
Read More
When you’re driving somewhere for the first time, you look for road signs and landmarks to make sure you’re going the right way. The same is true for seismic changes in industries like automotive manufacturing – and there’s been at least one major signal in Canada that the journey towards electric...
Read More
Besides the instructions, the questionnaire and the “submit” button, every customer satisfaction survey goes out with a little bit of hope inside it.
One of the hopes is that enough customers will fill out the survey to make the results statistically valid.
There is also the hope that you’ll get...
Read More
Embracing sustainable business practices involves “walking the walk,” in the sense of demonstrating your commitment by your actions. But it also involves “talking the talk” – recognizing and using the terms that capture what those best practices are trying to achieve.
If you’re one of those small...
Read More
It doesn’t matter what kind of crises emerge or setbacks occur: You can’t keep a good manufacturer down.
There is little doubt that the industrial sector has experienced many of the same challenges that have affected other markets. Some of these, like the COVID-19 pandemic, may soon be contained....
Read More
We all have an important role to play in protecting our planet, whether it’s being more mindful of the energy we consume or the everyday purchases we choose to make.
In order to achieve their most ambitious sustainability goals, however, Canadian businesses are recognizing they need to invest in...
Read More
First, tear open the cardboard box.
Then take out all the bubble wrap.
Don’t forget to peel off the extra layer of plastic.
Finally, remove all the price tags and any other materials left over.
This is the sort of process consumers have had to go through to open many of their products over the...
Read More
When a meeting request arrives in your inbox, there are usually only two common reactions.
The ideal reaction is that you’re excited for the meeting. It could represent a chance to pitch an idea you’ve wanted to share with your manager and team. You could be relieved to get a long-awaited decision...
Read More