When most of us visit one of Canada’s forests, we’re seeking an escape into nature. A walk in the woods can be a way to relieve stress, for instance. Exploring a forest can also provide sights and sounds that make us feel more grateful than ever for the country we call home.
There’s one thing we...
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Nothing should ever come between you and your customers.
The customer relationship needs to be yours, and yours alone.
That means having complete ownership over the data that informs you about customer needs and pain points.
It also means you’re ultimately responsible for the quality of the...
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In B2B sales, it’s important to focus your team’s limited time and resources on qualified buyers. Early in your sales career, it’s easy to get carried away with obsessing about volume. The idea that more leads correlate to more sales can be deceiving. Instead, what matters more is a higher quantity...
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Until the term “employee engagement” became popular, most of us probably equated the idea of being engaged with matrimony – and it’s not necessarily a bad way for business leaders to think about the responsibility they carry.
When people get engaged to marry, they’re making an important commitment....
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All-hands meetings can be a powerful tool to align teams and create a forum for exchanging ideas. When there’s an agenda and clear topics to cover, an all-hands can be a valuable meeting, especially for remote employees who may not have as much interaction with their in-office colleagues. Whether...
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Unless you are truly the only game in town, running a successful business is all about keeping a watchful eye on the other players.
There have been companies in every industry that were first to market, offered a great selection of products and services, delivered a great customer experience but...
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There’s no question Dreamforce 2022 will be filled with “you had to be there” moments. Fortunately, the definition of “being there” has been radically transformed.
Just as organizations across Canada and around the world have embraced hybrid models that help employees work successfully from...
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A man wearing a hard hat, driving a forklift filled with raw materials across a factory floor.
A long row of men putting the finishing touches on products coming off an assembly line.
Another group of men sorting inventory within a warehouse.
A pair of men shaking hands as the final terms of a...
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It seems like everything in our world is going digital, from our televisions to our refrigerators. While newer businesses are often built on digital technology from the ground up, older organizations often struggle to switch from legacy systems to newer, more effective digital solutions.
A digital...
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