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The 2024 Retail Holiday Planning Guide

The 2022 Holiday Planning Guide

Inflation, supply problems, and labour shortages can’t keep you down. Find out how to deliver holiday happiness and revenue all year round.

State of the Connected Customer

Discover the trends shaping the future of customer engagement in our latest report.

Salesforce Solves Series

Learn how Salesforce can help businesses of any size and industry solve today’s biggest challenges.

August 17, 2016 By Salesforce Canada

Invaluable Customer Service Insights from Jay Baer

Jay Baer shares what he’s learned about being a brand advocate, organizational procedures that capture the best of your customer service, and about how some companies dealt with the worst of times and turned them into the best of times.... Read More

Customer Service

August 16, 2016 By Salesforce Canada

Why Strategy Should Always Come Before Content

Rebecca Lieb, a well-known analyst, author, and advisor. She shares her thoughts on content marketing and strategy in this episode of the Salesforce Marketing Cloudcast.... Read More

Marketing

August 15, 2016 By Jessica Bennett

The Small Business Introduction to Public Relations

PR is more than reputation management. Learn how to get started in this article.... Read More

Small Business

August 12, 2016 By Salesforce Canada

The Anatomy of a Perfect Blog Post

Blogs are a critical component of any content marketing plan—but in order to be effective, they need to be executed well. ... Read More

Social Media

August 11, 2016 By Amanda DiSilvestro

Here are 5 Things Great Communicators Have in Common

Learn about some of the top traits that great communicators have in common, and tips on how you can acquire those qualities to improve both your personal and professional life.... Read More

Customer Service