January 28, 2019 By Salesforce Canada

The Top 10 Skills that Your Customer Service Agents Will Need in 2022

As more customer experiences happen primarily through digital channels, and with increased expectations around the timeliness and quality of responses to their issues, customer service agents need to blend a mixture of technology, data and more specialized talent. ... Read More

Sales

January 25, 2019 By Salesforce Canada

Want to Be a Better Salesperson? Take Notes.

One of the surest ways of demonstrating you’re taking in what a customer says, however, is to take it all down -- in other words, becoming a world-class notetaker. ... Read More

Sales

January 23, 2019 By Salesforce Canada

10 Questions to Ask Yourself Before Starting that Startup

Once a startup is launched and has reached a certain point of growth, these will be the happy memories of the early days you reflect back upon. There is always a risk, however, that some things won’t go as planned. ... Read More

Small Business

January 21, 2019 By Salesforce Canada

Salespeople Can -- And Should -- Help Drive Innovation

Sales teams have long been credited as a key profit centre in almost every kind of business. It’s time they start being seen as a potential source of innovation, too. ... Read More

Sales

January 18, 2019 By Salesforce Canada

Why You Need To Embrace The Digital Service Revolution. Right Now.

Great service is not just about what a company does for its customers, but how it does it. ... Read More

Customer Service

January 16, 2019 By Salesforce Canada

How To Explain Artificial Intelligence To Your Customers

Artificial intelligence has made so many headlines over the past two years -- both good and bad -- that startups entering the space need to think carefully about how they position the technology to their customers and prospects. ... Read More

Customer Service

January 14, 2019 By Salesforce Canada

The Most Important Things They Don’t Teach You in Business School

Here’s a selection of subjects about which all marketers could readily educate themselves -- and which will be critical whether you’re a CMO hiring new talent or trying to land your next role.... Read More

Sales

January 11, 2019 By Salesforce Canada

Your Customer Service Team Needs Social Media Tools

When team members use social media to meet key objectives -- whether it’s reducing the number of issues, boosting the number of advocates and helping drive greater loyalty and repeat purchase -- it will be clear why they’re an important part of your arsenal.... Read More

Social Media

January 9, 2019 By Salesforce Canada

Why Salesforce.org is Supporting The Learning Partnership’s Coding Quest in Classrooms Across Canada

As classrooms across Canada embark upon Coding Quest, they may have very different goals, but in some way they’ll tie back to The Learning Partnership’s core mission: to help kids develop the skills they’ll need to be successful in the 21st century. ... Read More

Social Media

Salesforce Canada

The Top 10 Skills that Your Customer Service Agents Will Need in 2022

Want to Be a Better Salesperson? Take Notes.

10 Questions to Ask Yourself Before Starting that Startup

Salespeople Can -- And Should -- Help Drive Innovation

Why You Need To Embrace The Digital Service Revolution. Right Now.

How To Explain Artificial Intelligence To Your Customers

The Most Important Things They Don’t Teach You in Business School

Your Customer Service Team Needs Social Media Tools

Why Salesforce.org is Supporting The Learning Partnership’s Coding Quest in Classrooms Across Canada

Most Popular Stories

Helping Business Manage Through Crisis

5 Things We’re Doing Now to Help Our Employees Navigate Work

How to Communicate With Customers During Times of Crisis

Blog Categories

New to Salesforce?

About Salesforce

Popular Links

Americas

Europe, Middle East, and Africa

Asia Pacific