February 25, 2019 By Salesforce Canada

First-Name Basis: How to Help Customer Service Reps Get to Know Customers

Follow these steps and you'll learn more about who your customers are, they’ll be developing a completely different impression about who you are as a company, too. ... Read More

Customer Service

February 20, 2019 By Salesforce Canada

5 Tips for Prioritizing Business Technology

Here are a few ways you can minimize the risks but maximize the rewards of business technology, while prioritizing like a pro: ... Read More

Marketing

February 18, 2019 By Salesforce Canada

What to Say on Social Media on International Women’s Day

Keep the conversation going, whether it’s on social media, internally or across other channels. And don’t just talk -- listen and be prepared to act in ways that show you’re ready to help change women’s lives for the better. ... Read More

Social Media

February 15, 2019 By Salesforce Canada

How Small Businesses Can Make a Big Difference on Equal Pay Day

Think about making Equal Pay Day the moment you show your counterparts in larger organizations that small businesses not only care, but are prepared to act -- and that their actions can go a long way towards making a tangible difference for women across Canada. ... Read More

Small Business

February 14, 2019 By Salesforce Canada

How to Reduce “Busyness” and Increase Productivity

Great managers ensure customer service agents are able to take the time to be strategic while also keeping an eye on the tasks that need to be done in real time. This kind of dialogue may not seem as vital as getting through a queue or tickets, but it’s the opposite of “busyness.” ... Read More

Small Business

February 6, 2019 By Salesforce Canada

How to Help Your Salespeople Prioritize and Handle Business Without “Busyness”

Managers have good reason to keep their reps busy, but that “busyness” should not come at the expense of actual results. ... Read More

Sales

February 4, 2019 By Salesforce Canada

The Tech And Tools Your Customer Service Team Needs

With these customer service tools, your team will be ready for anything -- and they’ll be able to accomplish everything your customers expect, and more. ... Read More

Customer Service

February 1, 2019 By Salesforce Canada

How Much Is A Person’s Title Worth?

The reality is this: you can hire all the “gurus” and “ninjas” you want, but what’s really important for a startup is having people whose job titles reflect the value they’re bringing to the customer experience.... Read More

Sales

January 30, 2019 By Salesforce Canada

How a Small Business Can Land Big Sales

As you survey your addressable market and develop your sales strategy, use the following principles to guide your way in securing those first, big customers: ... Read More

Small Business

Salesforce Canada

First-Name Basis: How to Help Customer Service Reps Get to Know Customers

5 Tips for Prioritizing Business Technology

What to Say on Social Media on International Women’s Day

How Small Businesses Can Make a Big Difference on Equal Pay Day

How to Reduce “Busyness” and Increase Productivity

How to Help Your Salespeople Prioritize and Handle Business Without “Busyness”

The Tech And Tools Your Customer Service Team Needs

How Much Is A Person’s Title Worth?

How a Small Business Can Land Big Sales

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