360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Oct 02, 2018 By Cindy Montgomery

Trailblazer Voices: My Journey From Sales to Salesforce

Cindy is a Salesforce Platform Manager with 13+ years experience with the Enterprise & Unlimited Salesforce.com editions globally. She has held various roles in her career, including Solution Architect, Business Analyst, System Administrator, and Project Manager. She’s an overall Salesforce and... Read More

Trailblazer Story

Aug 21, 2018 By Rebecca Merritt

An Unexpected Career Switch From Personal Assistant of 15 years to Awesome Admin!

At my age, I had no intention of changing jobs. I had worked at Engage Technologies for more than 19 years. And for 15 of those years, I was the assistant to our CEO, Bill. I loved my job. I enjoyed what I did. Every day was different. But, suddenly, that all changed... The shocking news About... Read More

Careers, Einstein, IT, Learning, Trailblazer Story

Aug 20, 2018 By Sarah Huerta

Salesforce Was the Springboard for My Entire Career—and That's No Exaggeration!

Yes, you read that right. Salesforce really was IT for me. The starting point of my entire career. Sound like something you've heard before (and slightly exaggerated)? Fortunately, not in my case! A tough year, to say the least A little more than three years ago, I was diagnosed with postpartum... Read More

Careers, IT, Trailblazer Story, Learning

Aug 13, 2018 By Nicole Taylor

4 Tips to Help UX Teams Design in Salesforce, Not for Salesforce

Earlier this year, my UX team was asked to redesign Dell EMC’s case management application on the Salesforce Lightning Platform. The application would help our 60,000+ service agents around the globe manage their casework across multiple channels (including chat, phone, social, and email) for our... Read More

Trailblazer Story

Jul 27, 2018 By Laura Woods

MakeChange: The Story of How Roy Choi is Feeding America

“Even though I was a chef before, the thing that really gave me a second life was all of the neighborhoods, all of the blocks, and all of the streets.” Donning a green Stüssy cap and white t-shirt, chef Roy Choi stood in front of a packed room on a balmy Los Angeles evening to share how he... Read More

Trailblazer Story

Jul 17, 2018 By Mark Tossell

The Unlikely Trailblazer Who's Now Living the (Golden) Dream!

I recently called a friend that I hadn't spoken to for a couple of years. He asked what I was doing for work these days, having known me for 15 years as a Baptist pastor. I hesitated at first, then answered, “I am the CIO of a business intelligence company.” I cannot express how surreal it felt to... Read More

IT, Learning, Trailblazer Story

Jul 05, 2018 By Doina Popa

The Results Are In! Advice From a Certified Technical Architect on Your Journey to CTA, Part 2

Last week we left an exhausted, but confident, Doina who had just completed her Review Board Exam to become a Certified Technical Architect. This week, we hear how she managed the agony and suspense of the wait for her results and she shares her advice on becoming a CTA yourself. The weeks of... Read More

Careers, IT, Trailblazer Story, Learning

Jun 29, 2018 By Doina Popa

5 Tips From a Certified Technical Architect on Taking The Review Board Exam

Doina is a Certified Technical Architect and 17x certified. She lives in London with her son. When she's not masterminding ground-breaking Salesforce solutions to meet the dreams of her clients, she enjoys hiking, running, a good dinner, or a relaxed meet-up with friends. Doina also loves the sea,... Read More

Careers, IT, Trailblazer Story, Learning

Jun 25, 2018 By Natasha Miller

4 Business Building Lessons from a Musician-Turned-Entrepreneur

I accidentally became an entrepreneur at the age of 15. Let me explain... I was a budding jazz musician, booking myself for string quartet and jazz gigs left and right. As I became more known — and more successful — there were times when I would be asked to perform three or four times on the same... Read More

Small Business, Customer Journeys, Trailblazer Story, Customer Story

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Trailblazer Voices: My Journey From Sales to Salesforce

An Unexpected Career Switch From Personal Assistant of 15 years to Awesome Admin!

Salesforce Was the Springboard for My Entire Career—and That's No Exaggeration!

4 Tips to Help UX Teams Design in Salesforce, Not for Salesforce

MakeChange: The Story of How Roy Choi is Feeding America

The Unlikely Trailblazer Who's Now Living the (Golden) Dream!

The Results Are In! Advice From a Certified Technical Architect on Your Journey to CTA, Part 2

5 Tips From a Certified Technical Architect on Taking The Review Board Exam

4 Business Building Lessons from a Musician-Turned-Entrepreneur

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First