Feb 28, 2012 By Jesse Hausler

Identify Ordered, Unordered, and Description Lists

This post is part of series on Universal Design at Salesforce.com. As always, all of the content and images in these posts fall under our safe harbor agreement.   In our second look at semantics and structure, let's focus on lists. There are three types of lists in... Read More

User Experience

Feb 27, 2012 By Hollie Wegman

AppExchange All-Star: Nate Shilling, Appirio

  Nate Shilling (@nds9619) is a salesforce.com Certified Technical Architect at Appirio and has been a user, admin, and developer on the platform since 2003. Nate held roles as a Sales AE and Pre-Sales Engineer, and is now a consultant.  He enjoys working with clients to help them... Read More

Featured, Online Community, Partners

Feb 27, 2012 By Salesforce.com Foundation

Efficiency to Innovation: A path to social impact

When Bob Bennett talks about leading Family Services Agency of San Francisco, his primary focus is innovation in delivery of services for the mentally ill. This can be a surprise because Bob’s organization is well over 100 years old--a veritable institution in San Francisco’s history of... Read More

Feb 27, 2012 By Dennis Thong

The Service Cloud Console - A Quick Create Toolbar

  One of the features of the Service Cloud console is the ability to add Visualforce custom components to various parts of the console, either at a primary tab or a sub tab level. One possible use case is to provide agents the ability to quickly create records (e.g. a case) from a toolbar in... Read More

Service Cloud

Feb 24, 2012 By Christine Yu

#SMW12 : Around the (Social) World in 5 Days

Social Media Week kicked off last week, Feb 13-17, in 12 cities around the world. We thought it would be interesting to analyze the conversations happening worldwide about SMW. Simple topic profiles were set up using SMW and SMW city specific hashtags and keywords. For the best comparison we... Read More

Featured, Social Media

Feb 22, 2012 By Alyson Stone

6 Solid Reasons for Monitoring Your Customers on Social Channels

Social networks are amplifying what customers have to say, and channels like Twitter and Facebook have more and more power to affect how and why people buy. Your customers are sharing and soliciting opinions with trusted peers on all these channels. Even if you are not actively taking part... Read More

Social Media

Feb 21, 2012 By Jesse Hausler

Incorporate headings, including non-visual headings in your designs

This post is part of series on Universal Design at Salesforce.com. As always, all of the content and images in these posts fall under our safe harbor agreement.   Headings are used to give structure to our designs Ranked in order of importance, the tags <h1> to... Read More

User Experience

Feb 21, 2012 By Susan Kimberlin

Global Search Just Got Smarter in Spring ‘12!

In Spring ’12, we bring you smart search, a new feature in global search that adds personalization and performance enhancements to make you more productive and successful. Search results are now intelligently ranked based on your Salesforce usage. We’ve also built in functionality that helps you... Read More

Chatter, Customization, User Experience

Feb 14, 2012 By Alyson Stone

Top Ten Techniques to Generate Inbound Links

Inbound links improve your site’s ranking on search engines, increase traffic to your site, elevate your brand’s reputation, and also help to establish your company in its category or segment. Success, however, takes commitment, an organized approach, and some time. Here are 10 strategies.... Read More

Online Marketing