360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jun 13, 2014 By Sarah Boutin

10 Salesforce.com Employees Share Life Lessons from Dad

Father’s Day is coming up this Sunday, and to honor the occasion we’ve asked salesforce.com employees to share the helpful life lessons they’ve learned from their dad over the years. Check out these words of wisdom, then go hug a dad in your life. Oh, and if you totally forgot to buy a gift? Don’t... Read More

Featured, News

Jun 13, 2014 By Matt Wesson

25 Sales Experts Share Their Productivity Secrets [SlideShare]

It's five o'clock, your to-do list is growing instead of shrinking, and you have that sinking feel you get when you just haven't had a productive day. In our productivity obsessed workforce, we all avoid the above situation like the plague. There's nothing worse than feeling like... Read More

Featured, Sales

Jun 12, 2014 By Jeff Toister

Why Your Customer Service Agents Need to Have Empathy

The following is an approved excerpt from Jeff Toister's "Service Failure," which reveals many surprising causes of poor customer service and provides proven solutions drawn from real examples and cutting-edge research. Many employees struggle to empathize with customers... Read More

Featured, Customer Service

Jun 12, 2014 By Babette Ten Haken

4 Reasons Why Your First Sales VP Isn't the Right Hire

The first Sales VP you hire is a critical move for your startup or small business. This hire, when done correctly, can mean acquiring your first customers as well as your next 25 customers. What’s so great about reaching 25 customers? That’s when it’s time to scale your company and move to... Read More

Featured, Sales

Jun 12, 2014 By Laura Fagan

3 Reasons Your Customer Service Doesn’t Inspire Loyalty

Effortless customer service is now the #1 way to make consumers of today happy and earn their loyalty in the process. That’s according to the latest research by CEB, a leading member-based advisory committee for tens of thousands of organizations around the world. CEB recently conducted a survey... Read More

Featured, Customer Service

Jun 11, 2014 By Matt Wesson

3 Ways to Take Your Dashboards From Good to Great

Dashboards are a life raft in the ocean of big data. They help us distill the mountain of information available to us into simple, easy to understand charts and graphs that allow us to assess progress and performance at a glance. Rangling your data into dashboards in the first place is an... Read More

Cloud, Featured

Jun 11, 2014 By Stu Heinecke

What Copywriters Can Teach Marketers About Communication

Marketers want and need to use written materials to communicate to their target audience. And they can learn a lot from those who do it for a living, copywriters. In his new book, Write Everything Right!, Denny Hatch takes the reader through a master class on writing effective copy. The book is an... Read More

Featured, Marketing

Jun 11, 2014 By Shashi Upadhyay

5 Ways Data Science Can Save Salespeople Time

One of the biggest challenges vexing sales teams today is the amount of information and time it takes to conduct research about prospects. In fact, over 70% of sales leaders believe better data would help them win more deals and over 85% have admitted to missing sales opportunities due to... Read More

Featured, Sales

Jun 10, 2014 By Amanda Nelson

9 Lessons for Marketing Automation Newbies

According to a report by Software Advice, 91% of marketing automation buyers were evaluating marketing automation for the first time in 2013. So if you're new to marketing automation, you're not alone, and there's help. I teamed up with Josh Hill, marketing automation... Read More

Featured, Marketing

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

10 Salesforce.com Employees Share Life Lessons from Dad

25 Sales Experts Share Their Productivity Secrets [SlideShare]

Why Your Customer Service Agents Need to Have Empathy

4 Reasons Why Your First Sales VP Isn't the Right Hire

3 Reasons Your Customer Service Doesn’t Inspire Loyalty

3 Ways to Take Your Dashboards From Good to Great

What Copywriters Can Teach Marketers About Communication

5 Ways Data Science Can Save Salespeople Time

9 Lessons for Marketing Automation Newbies

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First