Jul 26, 2013 By Maria Ogneva

Why Invest In Community Management?

I’m often asked: “why do I need a community manager?” I usually answer with a question: “How many successful projects do you know without anyone in charge of its success?” Communities are no different than any other complex initiative that touches just about every part of your business. At the... Read More

Community

Jul 16, 2013 By Tim McDonald

5 Social Media Tips from a HuffPost Live Community Manager

In my experience working as community manager of HuffPost Live and the lessons I’ve learned from launching a new community, I know it’s about the people. That may sound idealistic, but it actually works. Here are five tips to building a community that I’ve found successful and will work whether... Read More

Community, Marketing

Jul 08, 2013 By David B. Thomas

8 Simple Ways to Grow Your Community with Twitter and Facebook

A Facebook Post of flooded Chapel Hill For years, we've been suggesting that companies can use their social media channels to help their community understand the news that affects them. Many social media practitioners still wonder how to do that. Our friend David Meerman Scott gives some... Read More

Community, Marketing

Jul 03, 2013 By Jenny Weigle

Does Your Business Need a Community Manager?

If you open any business publication today, you'll find words and phrases that weren't used in business 20 years ago. One of these phrases is "community management." Let's understand the role of an online community manager and answer the important question, "Does my... Read More

Customer Service, Community

Jun 24, 2013 By Anna Eschenburg

How to Crowdsource Product Feedback

Crowdsourcing, or asking your customers for content, is a great way to get feedback and insights on your product while fueling new content. For Salesforce, Summer '13 is officially live, and with over a 100 major new features, there is a lot to love. So we asked our Twitter followers... Read More

Community

Jun 14, 2013 By Gustavo J. Chavez

4 Crowdsourced Lessons for Successful Customer Communities

Maria Ogneva was one of the organizers of the Customer Community Twitter Chat Businesses today are seeking for more effective ways to connect with their customers, and customers are more likely to care about how this connection gets established. On June 13th, Trish Forant,... Read More

Community

May 10, 2013 By Jared Paul

Salesforce Community: Tweets of the Week

Tweets of the Week is a blog post series highlighting our amazing online community. Our goal is to share the best tips, show you the topics the community discussed this week, and introduce you to new community members you should be following. The trick is to get them drinking that... Read More

Community

May 04, 2013 By Anna Eschenburg

Salesforce Community: Tweets of the Week

Tweets of the Week is a blog post series highlighting our amazing online community. Our goal is to share the best tips, show you the topics the community discussed this week, and introduce you to new community members you should be following. This week, the Customer Company Tour landed in... Read More

Community

Apr 28, 2013 By Jared Paul

Salesforce Community: Tweets of the Week

Tweets of the Week is a blog post series highlighting our amazing online community. Our goal is to share the best tips, show you the topics the community discussed this week, and introduce you to new community members you should be following. Salesforce is, like, the best playground... Read More

Community

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Salesforce.com

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How To Connect Silos
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Why Invest In Community Management?

5 Social Media Tips from a HuffPost Live Community Manager

8 Simple Ways to Grow Your Community with Twitter and Facebook

Does Your Business Need a Community Manager?

How to Crowdsource Product Feedback

4 Crowdsourced Lessons for Successful Customer Communities

Salesforce Community: Tweets of the Week

Salesforce Community: Tweets of the Week

Salesforce Community: Tweets of the Week

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First