Sep 01, 2017 By Vivian Zhang

5 Handy Marketing Tips Salesforce Has Tested for You

Digital marketing has never been more challenging than it is today. Customers are bombarded with all kinds of marketing messages, from their inbox, to their social media feed, to the display ads that follow them on every website they browse. It is getting harder to cut through the clutter and... Read More

Marketing

Aug 14, 2017 By Vivian Zhang

How These 30 Smart Apps Empower Small Businesses to Grow

Starting a business is a bitter-sweet adventure. You get to be your own boss, but in the early days, you and your co-founder have to accomplish more with less. You may want to scale up the business and already have a lot of customer data available. But the more data you have, the harder it gets to... Read More

Apps, Small Business

Aug 01, 2017 By Vivian Zhang

6 Ways Millennials are Redefining Customer Service

As a millennial, I always use Google first whenever I have a customer service problem. If I have a really bad shopping experience, I’m able to share it on social media to let my friends know, so that the same thing doesn’t happen to them (of course, they are less likely to purchase that product as... Read More

Customer Service, Service Cloud

Jul 12, 2017 By Vivian Zhang

Why Intelligent Customer Service Can Help You Win the Future

When a friend asks you to recommend a shopping app, would you suggest the one whose customer service just gave you a free return, or the one you always have issues getting a refund with? Easy choice. Customers will walk away easily after one bad service experience. But they will return with friends... Read More

Customer Service, Service Cloud

Jul 06, 2017 By Vivian Zhang

Empowering Developers for Success: 5 Highlights from the TrailheaDX ’17 Keynote

TrailheaDX ’17, the much-anticipated Salesforce developer conference, has proved to be one the most exciting events in tech. Over the course of two days, thousands of developers and admins gathered in San Francisco to celebrate their success as trailblazers, share inspiration, and learn first-hand... Read More

Events