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Micheline Nijmeh
Micheline Nijmeh is the CMO for LiveHive, Inc., whose award-winning sales acceleration platform provides engagement analytics to understand buyers’ interests and improve sales follow-up. A seasoned Silicon Valley executive, Nijmeh has served as Senior Director, Integrated Global Campaigns at Salesforce.com, where she led the market launch of Salesforce’s Chatter and Force platform.
Although figures vary, it’s widely agreed that it costs businesses more to get new customers than to keep their existing ones. But, organizations often neglect to nurture their account base in lieu of pursuing new opportunities.
Improving customer retention needs to be a top priority, and it...
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Coaching is the #1 sales activity that impacts team performance. Research shows that sales coaching can increase top-line revenue up to 20%. In addition to a proven revenue boost, data also finds that good coaching practices improve both employee engagement and customer retention.
On top of lower...
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If your organization includes both inside sales and field sales people, building a seamless coordination and hand-off process between the two teams is essential. With collaboration between inside sales reps and field reps, the two teams can work together more efficiently, contribute more to each...
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Analytics are expanding sales insights beyond your traditional pipeline and daily call reports. With new engagement insights, organizations are gaining visibility into activities previously not able to be seen, making prescriptive decisions to improve their sales process, and getting a data-driven...
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In a digital world, with practically everything available “as-a-service,” it’s never been easier or faster for customers to switch vendors or providers. This has made the customer experience even more important than price – and made the upsell an almost never-ending process.
Just because the deal...
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As companies experience success and grow their business, sales teams must be able to scale quickly or risk losing out on new opportunities.
To scale quickly in a hyper-growth organization, sales reps have to get up to speed fast; processes must be streamlined; and sales leaders have to continuously...
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Studies show that up to 65 percent of sales reps’ time can be spent on activities that don’t generate new deals! If you want to generate new deals, you absolutely must focus on your sales reps’ productivity, so they can make more calls in the day.
Below are some top time saving tips from sales...
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