Julee Ho

Why Proactive Customer Education Is More Effective Than Reactive Support

Jun 01, 2016 By Julee Ho

Why Proactive Customer Education Is More Effective Than Reactive Support

Have you ever tried to get help using a product and had the feeling that, though you’re seeing all the right things, you’re spinning your wheels? The company has an online support center. They have a huge library of support articles. They have a searchable Q&A feature. They have support people... Read More

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