We usually think of a light bulb as a single unit. But it is actually a combination of several technologies. If it is a compact fluorescent lamp, it consists of a glass enclosure with a fluorescent coating, argon and mercury vapor, and integrated ballast. If it is a conventional incandescent light...
Read More
From 1992 to 2009, I ran online survey companies Decisive Technology and CustomerSat. Here are ten customer satisfaction lessons I learned in those 17 years:
1. Timeliness is critical to every customer.
No matter the industry or touchpoint, timeliness of response is becoming ever more important...
Read More
