Sep 29, 2014 By David Priemer

3 Facts That Will Change the Way You Think About Culture

Many leaders intrinsically understand the importance of creating a great team or company culture. In my last post we talked about ways of driving business results by building an awesome culture, but in working with many leaders to help them build that killer culture I’ve found there are a... Read More

Leadership, Customer Service, Cloud

Sep 25, 2014 By David Priemer

4 Tips for Building an Awesome Team Culture

In our last post we talked about how creating an awesome company culture has tremendous ROI in terms of increased profits, decreased turnover, higher goal attainment, and becoming lightning rod for top talent…not to mention the amazing customer experience the results! So how can... Read More

Sep 23, 2014 By David Priemer

Creating an Effortless Customer Experience From the Inside Out

If you wanted to buy an iPad, where would you rather go; a big box electronic shop or the Apple store?  If you said Apple store, you’re not alone…but why?  Both places offer the exact same product for the exact same price. Interestingly, when I ask people this question in culture... Read More

Leadership, Customer Service