Feb 18, 2017 By Brad Edmond

The Communication Revolution: Why Your Business Needs Conversational Messaging

Remember deciding between a new VCR or to make the leap and buy your first DVD player? Or when companies with websites were seen as exceedingly high-brow? Well, nowadays, the question for most consumers is: Why can't I just text this company with a question instead of calling or filling out some... Read More

Service, Service Cloud

Feb 11, 2017 By Brad Edmond

The Best Contact Center Investment You Can Make This Year

BTW: Your Customers Want to Text You As you look at the many investments you need to make in your contact centers, you’re probably wondering where new digital channels fit in the mix. You know your customers are mobile. You’ve probably been investing in monitoring social channels and have been... Read More

Customer Service

Feb 06, 2017 By Brad Edmond

Breaking the Top 3 Business Texting Myths

Texting for business is still a new concept to many. It’s the missing piece to your omni-channel customer service strategy, and many aren’t aware of the impact this channel can have for consumers. We’re revolutionizing how this new channel connects customers and businesses in powerful new way. Here... Read More

Customer Service