Ash Rust

Ash Rust is the CEO and co-founder of SendHub, the leading business SMS solution. He’s a coach at the Alchemist Accelerator. Ash served as an officer in the British Army before studying computer science at Exeter College, Oxford. Connect on Twitter @AshRust.

Jul 07, 2016 By Ash Rust

5 Ways to Improve Your Customer Service Without Chatbots

Chatbots have had a tough time recently. With complaints of sluggish speed, irrelevant responses, and even downright inappropriate behavior, bots are not making AI proud — yet. While these incidents are great material for memes, they can have disastrous consequences for companies and their bottom... Read More

Customer Service, Small Business

May 04, 2016 By Ash Rust

5 Strategies to Up Your Customer Support Game With Millennials

Millennials really don’t like calling customer service. In fact, 34 percent would rather visit the dentist than call a representative. While the nation’s largest living generation detests voice-based service, that doesn’t mean Millennials don’t expect great service. Seventy-six percent of customers... Read More

Customer Service, Mobile