![Brian Solis and Nick Mehta Leading Through Change](http://www.salesforce.com/content/dam/blogs/us/thumbnails/differentiated-customer-service-experiences-gainsight/differentiated-customer-service-experiences.jpg)
It's no secret that the business landscape is changing. Revolutions in trust, equality, and technology have dramatically impacted traditional business models and customer expectations.
Today, leaders in every industry must navigate these changes, and re-think what it means to be a customer-centric company.
That's where we come in.
The Salesforce Ignite team — Salesforce's global customer-facing innovation group — spent most of this past year deploying teams of researchers, designers, and strategists around the world to explore these changes. Our teams worked for months to generate new insights, uncover new opportunities, and build working prototypes – all of which will be on full display at Dreamforce '18 this year in the following ways:
If you're thinking about how to design the future of your business to meet the challenges of a changing world — and you're planning to attend Dreamforce '18 in September — be sure to take advantage of this rare chance to walk through Ignite's most recent work. We're certain you'll leave inspired!