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May 17, 2017 By Salesforce

Is your customer service boosting profit?

A customer service team can drive revenue rather than being a cost. Here’s how to work out whether yours is having a positive impact on the bottom line.... Read More

Customer Service, Service

May 15, 2017 By Sascha Ambrose

Fintechs are leading on CX – here’s how to keep up

Fintechs are converting customers in droves. Last year they locked down more than $12 billion in global investment. Why? Killer customer experience.... Read More

Financial Services, Customer Experience

May 12, 2017 By Salesforce

How to improve retail customer experience with AI

With AI, bricks and mortar retailers can offer next-level customer experience — and give their revenue a serious boost.... Read More

Retail, Marketing, Customer Experience

May 10, 2017 By Salesforce

9 negotiation skills that win deals

Customers love to buy. They don’t always like to be ‘sold’. Your negotiation skills are the difference between sealing the deal or killing it.... Read More

Customer Experience, Customer Journey, Sales

May 08, 2017 By Salesforce

6 Steps to Successful Referral Sales — Stop Cold Calling!

Referral selling expert Joanne Black wants you to stop cold calling – I’m pretty sure your customers are with her. Here’s her guide to referral sales.... Read More

Sales, Sales Strategies

May 05, 2017 By Salesforce

3 ways to use predictive analytics to boost your marketing

AI and predictive analytics aren’t just the future of marketing – they’re here now. These tips will help your marketing team make the most of them.... Read More

Marketing, Analytics

May 03, 2017 By Salesforce

10 Things You Can Do With Salesforce

Wondering what Salesforce is? Or what you can do with Salesforce? This one’s for you.... Read More

Cloud, CRM

May 02, 2017 By Salesforce

The power of being intentional about culture

At Salesforce, we define our culture as “Ohana”, which enables our employees to flourish, our customers to succeed and potential employees to be drawn to us.... Read More

corporate culture

May 01, 2017 By Megan Petersen

APAC Trailblazers: Turning a vacation into a new career

Welcome to APAC Trailblazers, a series highlighting individuals who are blazing trails to great platform and career development within our #SalesforceOhana.... Read More

Customer Success, Success Stories, Community

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